Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

February 10, 2022

REVIEWS.io is our trusted partner to collect verified reviews. They have a lot of widget options for displaying reviews in addition to robust reviews collection options. Tech support has always been great although we rarely need help outside of customization. All in all, I believe REVIEWS.io is the best value in reviews platforms.

Atla
United States
Almost 3 years using the app
February 18, 2021

We were so nervous about choosing the "right" reviews app and finally made the plunge. We have been blown away by the set up support. I assumed I'd have to do most of the set up myself but it was quite the opposite. They are always available to help with my silly questions, quick to respond and I'm just not used to having someone else do the hard graft for me. I can't thank reviews.io enough for getting our reviews up and running so quickly. And they look great on our site too. I was worried about it ruining the aesthetic of our site but it blends in perfectly and only enhances the whole experience. Thank you.

Non Plastic Beach Ltd
United Kingdom
Almost 3 years using the app
Edited June 12, 2023

Great apps and amazing customer service. I rarely have any issues that need sorting but when I do, they are all sorted very quickly.

Clair de Lune
United Kingdom
Over 2 years using the app
December 23, 2020

Really pleased with the service so far. I'm switching from Trustpilot due to them quadrupling the price of their already expensive service, and Reviews.io have been easy to work with and incredibly helpful so far, and I'm saving money. Their website is much easier to work with than the Trustpilot interface and I feel like I'm getting better customisation options for email templates etc. Adding the code to display reviews on the website is also very easy! Carlus has been a great help, setting up many of the features for me and sorting out all of my queries.

First Mats Ltd
United Kingdom
Over 2 years using the app
November 16, 2022

I have used the other review platforms in the past and Reviews.io is miles ahead of the competition in terms of pricing and offering. Love the UCG elements as well as the platfrom in general. Simple to use and you can get up and running in no time at all. 5 Star all round!!!

Swycha Refurbished iPhones
Jersey
Over 2 years using the app
Reviews.io replied November 16, 2022

Thanks for the review 😃

December 5, 2019

We have been looking for an advanced Review App for a while. We originally had a cheaper one, but site reviews were not being sent up to Google!

Upon learning more, we found that our most important requirement was the ability to send Site reviews to Google. Most of the others that CAN do this charge SO MUCH that we felt their cost was too high. We went through Google's official list of partner providers (https://support.google.com/google-ads/answer/2375474?hl=en) and found Reviews.io as well as a few others.

We tried Reviews.io and have been very happy. They went out of their way to add review widgets throughout our site and provided quite a bit of support in getting things exactly the way that we wanted. The complete install took about 2 weeks, but we are now very happy with the product and the legitimacy that it added to our site.

The Black Bow Jewelry Company
United States
Over 2 years using the app
June 25, 2020

I cannot speak highly enough of reviews.io and their support team. Nicola has been first class from the moment we first spoke right through to implementation on our site, helping us resolve numerous issues having transferred from another supplier. The whole setup is far more user friendly and efficient than other platforms and having a contact you can call or email makes a massive difference. 5* Highly Recommended!

NatureWall
United Kingdom
Over 2 years using the app
January 28, 2023

Great value for the price, solid features, supportive staff. Great alternative to Yotpo for emerging brands.

Copper Kettle Popcorn
United States
Over 2 years using the app
June 30, 2020

Been using reviews for a few years now for all of our websites. Excellent customer service and lots of features

GS Equestrian
United Kingdom
Over 2 years using the app
March 31, 2022

The level of customer service from these guys is INSANE! Highly recommend. Worked closely with me to get things set up and so far everything has been amazing!

Sian Marie
United Kingdom
Over 2 years using the app