Reviews (712)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for collecting numerous product reviews, enhancing product credibility and customer trust. They value its easy setup, customizable widgets, and robust features like Google seller ratings and marketing platform integrations. The responsive customer support, accessible via live chat and email, is frequently praised for its efficiency.
Refine
-
By rating
We moved across to Review.io and have been super impressed with the whole team. The reviews software is really great and excited to see the development of a number of new products they are bringing out.
The platform is very easy to use with a nice interface. The team is very helpful. They also are a Googler Review partner and submit our reviews to Google. We noticed a huge improvement in sales by adding reviews to our website and product pages. Conversion went up by .5% and is viewed by all of our customers. I highly recommend reviews.io or similar.
Reviews.io are superb. Incredibly helpful team who respond to any query instantly, developers who are also very talented. Cannot recommend highly enough.
Great app and really good customer support team! We have been collecting far more reviews with more images too. And these all look great on our site with their widgets.
Thank you so much for your amazing review! We're glad you had a great experience with our support team. Any further questions and we're here to help!
I am honestly amazed by the level of service you receive. The Australian team is always is happy to help and provide the best solutions. Cameron especially is an absolute pleasure to work with. I would never use anyone else than Reviews.IO! Thank you
Great onboarding experience and when I started off slow Vilash was really helpful in improving my profile, email template and more which instantly increased my conversion rate.
We absolutely love how the platform works and how easy and seamless the integration has been across our 3 platforms. The team at reviews.io have been exceptional, helping us through every stage and providing amazing support.
This has been one of the best decisions implementing this reviews solution and highly recommend this to anyone.
Thank you for your amazing review, we're super happy to hear that you're impressed by our product and team :) we strive to be as helpful as possible and to achieve the best results together.
We're happy you made the decision to join us, here's to the future! Let us know on our support chat if you need any further assistance!
Really easy to use, super helpful for review collections, beautifully designed widgets and Google product rating!
Great customer service. Every time I needed something the team at reviews.io got right back to me and fixed my problem immediately.
We aim to please! Thank you so much for your feedback and great to see the team are looking after your needs, great to have you as a client of REVIEWs.io and be sure to jump on live chat for any assistance in discussing your account progress, features or just to pop by and say hi! ;)
We have been using Reviews.io for some time, but unfortunately, it's time for a change. While reviews are a crucial aspect of any small business, and negative feedback can be a powerful motivator for improvement, Reviews.io seems to prioritize the consumer's perspective at the expense of the retailer's fair representation.
We have repeatedly encountered situations where customers have posted reviews with incorrect information or outright falsehoods. When we've requested these reviews to be removed or moderated, Reviews.io has consistently refused to act, leaving us, the retailers, unfairly exposed and unable to present our side of the story. We do respond however the damage false reviews causes our small business is sometimes irreversible.
A review platform should ensure a balanced and fair approach for both consumers and businesses. Unfortunately, Reviews.io does not provide this balance, making it clear that our interests are not being protected. With numerous alternatives available at a much lower cost, we are seriously considering switching to a service that values fairness and transparency for both parties involved. Reviews can only be removed if extreme, in my opinion, criteria is met (vulgar language, spam/advertising, off-topic, and conflict of interest). There is NO option for fake reviews or false information in the review. None whatsoever.
I am aware that Reviews.io might claim to be the superior choice, but when they leave retailers hanging out to dry, such claims are irrelevant. Our account renewal is coming up in a few months, and we are actively exploring better options.