REVIEWS.io Product Reviews , 663 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, seamless integration, and efficient support. Its customizable review widget and surveys adapt well to individual store themes. The app's ability to collect numerous company and product reviews has enhanced customer trust and social proof. Merchants find the pricing fair and value for money, noting an increase in store performance and review collection.
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Thanks so much for this awesome support! Espacially Mollie, who helped me with integrating the Widget onto my website. I love it! 5of 5 definitely!
great customer service! would recommend using app for getting reviews to your site. so far its been a good experience.
I won't trust my customer review data with a company that advertised 14 days free trial but charges your credit card after one day? Not to mention that its the only shopify app that won't let you cancel now and only in 30 days. Would you?
Hi Jack,
We have tried contacting you today as I can see MCDAVID has been a customer of REVIEWS.io since May. The reason for your charge today was due to you adding a second account for ftroupethailand.com and not MCDAVID. I have de-activated and refunded this account for you as we couldn’t reach you by telephone, email or your chat messages. Our customer support team will be ready to assist if you wish to add this account again. Apology for the confusion.
I needed help setting up my account with this company and Glen has been amazing helpful with me, answering all my questions and sorting the matters.
I'm all set up now and just waiting to build up a nice reputation, thanks to Glen!!
Very good and prompt service from all the team anytime it was needed.
Happy to start working with them!!
So far so good! Still getting set-up, but very promising...and now I need to spend a few more charac...there we go ;)
Early days but so far the team at Review.io have been fantastic in helping us integrate with our store. Fantastic customer with a very fast turn around.
Amazing support! I was struggling to get the app running. I contacted the support and got help immediately. It turned out that the Shopify shop wasn't connected correctly. After a reinstallation of the app in Shopify and some sync time, it now works perfectly.
Good review platform and more affordable than the alternatives. UI could use some work as the initial setup took a bit longer than expected compared to other review platforms I've tried. Also missing some things like statistics on reminder invites, but they assured me that would be available soon.
Huge issues with products syncing from Shopify to Reviews.io that their devs had to get involved with a couple times. Was given no explanations or even notice when everything was taken care of. When they did sync, all products were duplicated in Reviews.io and reviews were randomly assigned to a variant of the product. Then I asked them to merge the products. The SKU the system chose was a made-up one that didn't correlate to real products in Shopify.
In general the support team were quick to respond at first, then either don't respond to follow-up questions or take 30+ minutes (a little badge in the chat shows when they've seen your message). Most of the time they were unhelpful.
The UX is unintuitive and leads to completely unnecessary confusion. The hierarchy inconsistency is baffling.
I give it three stars for the following reasons:
- Support is quick to respond to simple inquiries (usually under 5 minutes). Same can't be said of all their competitors.
- Pricing is fair
- Platform is pretty quick (competitors feel more laggy)
Excellent support by the team at Reviews.i.o, particularly Kai. He couldn't have been more helpful when we required some assistance with setting up the 'Review widgets'. We already use this app on another of our websites so it was no surprise to get such excellent support as usual!