REVIEWS.io Product Reviews , 656 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.
Refine
-
By rating
We've been using the app now for the better part of a year. We've found it easy to work and is has great visibility on Google. It was far cheaper than Trustpilot and the customer facing teams have been good. We recently moved another of our brands over to Reviews.io and I have to say, Carlus really stood out. He ensured we were onboarded successfully, was always quick to respond and helped troubleshoot where necessary - he certainly stood out.
Support is awesome but in the end, there were just too many bugs when importing our reviews from the previous app so we did not keep it. There is too much Review.io branding in widgets, and you don't get access to all features with the highest plan advertised on the app store.
Very helpful when setting up my account. So far, so good! They have each of the attributes we are looking for.
Using this app to give our customers and easy and effective way to write reviews. I am not tech savvy at all and was procrastinating getting something like this set up, but the support team (we worked with Cam!) replied IMMEDIATELY and was extremely extremely helpful. If you are looking for a fuss-free solution for reviews on your site, I highly recco them. Thanks again, Cam!
Stay well clear! I downloaded this app as I wanted to show all product reviews on every product page. I contacted customer services via email with the correct csv required to upload my previous reviews. They informed me they needed more information and if I wishes to upload more reviews it would be $99. This service is actually free with many other apps. They also sent me an email 20 minutes later, before enabling me to reply, saying they were wrapping up the conversation! Why?!? Give at least 24 hours for an email response, it’s not like I was wasting time on a live chat. I then deleted the app and I was called several times about why I had done so. I explained I did not want to discuss it further and blocked the number. They then persistently continued to call me from other numbers and left voice mail messages asking about my business goals. Absolutely appalling after I stated I no longer wanted to work with them. I have now used Fera.ai with no charges, easy to install (so haven’t needed to contact customer service) and app appeared exactly where and how I wished without editing any code.
Hi,
We are really sorry to hear the above and can only apologise that you didn't have the initial experience you were expecting.
We do take our client's feedback seriously. After seeing your original chat, prior to your review being left, our support and sales teams both reached out (crossed over, unfortunately) as just wanted to ensure you were receiving the support you needed.
It's really important to us that all of our clients get the assistance and advice they need and so we were keen to make sure that was offered to you also.
We have updated our records to ensure that are not contacted moving forward. If you do need anything please don't hesitate to contact us.
We wish you all the best with your reviews journey.
Kind Regards
The REVIEWS.io Team.
I just downloaded this app, on shopify store its says no hidden fees and only $29 a month, once I downloaded the app , it showing me this plans for euro45 or euro85 ? whats going on here ?
The team at Reviews have been so friendly and helpful so far, and setup was incredibly straightforward. The onboarding call with Carlus was just about the most enjoyable onboarding experience I've had with a provider! Looking forward to the reviews rolling in!
they are not helping. I downloaded it twice and then uninstalled it. Special thanks to Adam for your help.
Thank you for your feedback. It was a shame to learn you uninstalled our app before we could support you further. Yes, Adam is a great asset to the support team.
There is no trial to try them out. All they want you to do is give them your CC information for $89. 1 star for fake advertising.
Hi Pogo Accounts,
We do have a free trial.
If you sign up for a demo we will reach out and provide access very quickly. We do not have a CC form on our front end site.
Sorry for any confusion.
Reviews.io
Definitely a lousy app. they don't help. stay away. There are positive fake reviews. or try and see.
Thank you so much for your feedback.
We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction. Our response time for contacting customers on the live chat is within 4 minutes after the initial enquiry is sent.
Our support team is available 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
There's been no communication from you to our live chat function or any other platform for that matter. Therefore, we were unable to help you as we did not receive a query from you.
If you require assistance at any stage of adding our app: prior to, during or post instal, please be assured to contact our customer support team, who will help you promptly.