REVIEWS.io Product Reviews , 663 reviews

We were with Feefo, and not very happy as it's super pricy and hard to connect with Shopify. After some research we switched over to reviews.io and couldn't be happier with the onboarding process we had. Used reviews.io in a few other capacities as well, and know they're worth the money. Well happy! watchesofwales.co.uk

My account was closed at the end of December 2016, notice was give on the 1st of December 2016, I now checked my account and you charged me again on 30th January 2017, this is authorised payment and why have you used my card details without my authorisation? Call me asap on 07513691215

I needed to export the CSV of all reviews on this platform before uninstalling the app (it's pretty pricey when compared to competitors), only to be advised that in order to export reviews I am required to UPGRADE to the next business plan. This is unheard of. I'd do my homework and avoid. UPDATE: I was not told that exporting reviews were possible without paying UNTIL I left this review. The below is the email I received from Reviews.io when I initially asked for the reviews to be exported: Hi Sarah, Thank you for getting back to me. As per conversation with my colleagues in the Sydney office, you can export your reviews but would need to upgrade to our Growing Business Plan , which can be done within the dashboard. Vilash from REVIEWS.io

Wonderful support and fantastic product! It's really helping gauge feedback for customers and help assist more people quicker. There are limitations and the cost for add-ons is a little steep but what can ya do, I still love reviews.io

Update to the saga - The Reviews app had an issue and none of the review requests were sent. I send several support requests regarding this issue and nothing was done. reviews agreed to refund my years subscription as i want to cancel but every time i ask were the rund is they seem to forget an=bout the agreement they made. I have now had to cont my credit card comapy to get the refund as the team at Reviews.IO simply can not be trusted Have yet to use the reviews.io plan as we are waiting to import reviews from our old app. The features look good from what i have seen. I signed for the Growing Business plan paying 12 months upfront, then also charged for the monthly plan! had the monthly charge refunded. To be honest they are quick to correct Keep an eye on your credit card statements.

I truly recommend this app, they have a great customer service. Amador was really nice and helped me with all the concerns and questions that I had! Thank you

great customer support!! needed to install it, had issues and they fixed it all for me, thanks a lot, very helpful!besides I think the app is great and works very well on my site!

Excellent app! The support is competent and fast. This is how work is fun. Can only recommend this app. We are a very small shop and are happy about the free plan. I hope to switch to a paid plan when there are significantly more sales in the future.

Well, to make a long story short - on company plugin website they state that Question & Answer is avaliable in a Small Business plan. After conversation and paid for a developer to install that plugin on our website - they said "I apologize. The wording on the pricing plan page needs to be updated." If we knew that we would use differ plugin - not waste out time ! Lesson learned

Excellent customer support throughout the implementation process. The dashboard and features are very intuitive. Great value. Very impressed.