Reviews (145)
Overall rating
4.6
January 18, 2023
Bad APP, Bad service, Bad support! They are all death if you want to get some support, but they alive if they want to ask you pay for money.
HULKMAN Direct
China
Over 1 year using the app
Elevar replied
January 23, 2023
Hi Jason -- this is Brad -- I wanted to take a minute to apologize here. We previously had a process in place to cancel accounts that had more than 3 monthly invoices unpaid and have been unresponsive to any of our outreach requests.
Based on our private communications between us, we've already adjusted this process internally to prevent from happening again in the future.
We should have handled this better and have refunded/credited you with 6 months for the trouble. Thank you for giving us an opportunity to improve.
Brad