Loox ‑ Visual Product Reviews

Name: Loox ‑ Visual Product Reviews
Brand: Loox
Rating: 4.8 (7337 reviews)

Reviews (7,337)

Overall rating

4.8

Counts per rating level

94% of ratings are 5 stars
6.9K
3% of ratings are 4 stars
242
0% of ratings are 3 stars
35
0% of ratings are 2 stars
23
2% of ratings are 1 stars
146

All reviews

March 11, 2023

You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.

Gentle Moose

Canada

5 months using the app

Loox replied March 12, 2023

Hey,
Josh from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)