Loox ‑ Visual Product Reviews
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Reviews (7,212)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting e-commerce conversions through photo reviews that build trust and showcase social proof. They praise its user-friendly interface, diverse widgets, and seamless integration that enhance both aesthetics and customer engagement. The app is noted for its reliability and ease of setup. The support team is consistently commended for their responsiveness and assistance with customization. Continuous updates keep the app relevant and beneficial.
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We've been using LOOX since 2017. They have been great to work with and great for our business. The app is easy to use and customize to make it fit your website's style.
We have been working with LOOX since we started 10 years.
We proudly gathered over 20k reviews avg on 4.6/5
Thank you, LOOX, for gathering our reviews and being part of our brand growth.
We've been using Loox for 5 years and couldn't be happier. The way reviews are displayed is simply the best. We've looked at other review apps over the years and they've all fallen short compared to Loox.
Loox offers many visually appealing ways to display your reviews with high customisability.
Their customer service is quick and always helpful. Would recommend to any merchant, big or small.
even though you unpublished the review, they can still be seen on google. Any crazy person can write you a horrible untrue review or just give you 1 star for nothing and even though you "unpublished" it, they are still shown on google. before getting this app, make sure you know this.
Hey, thanks so much for sharing your feedback. In order to participate in Google’s Product Ratings program, merchants are required to follow specific guidelines set by Google. We’d love to continue the conversation and address any concerns you may have, we've reached out to you via email, please feel free to get back to us when convenient - we'd be happy to help.
App works great, been using it for years. Support is always responsive, Rina helped me today and helped fix a couple issues when we changed over to our new template very quickly.
Great app but they charge you EXTRA $40 FOR EVERY 300 orders after the first 300. Without any notice I got big bill due to Black Friday sales.
Compared to the competition this is like 40x the price. changing to another app and recommend to anyone with more than 300 orders to BEWARE.
Hey, thank you for sharing your feedback. I am sorry the recent charge came as a surprise. We aim to keep pricing clear and easy to review across our site, our Shopify listing, and inside the app, and we focus on delivering meaningful value through tools that help bring in new customers, raise conversions, and encourage repeat purchases. I reached out by email to review your plan together and answer any questions you may have. You are welcome to reply whenever it is convenient.
LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.
Hey, thank you for your feedback, and sorry to hear about your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. Our support team agents close the chat when no response is received for over 5 minutes, which I see is what happened in your case. However, you can always reach out again and we'd be happy to assist. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Best,
Sara from the Loox team
Strong Warning to Merchants
Hidden charges, extremely misleading pricing. Avoid.
This is one of the most unethical and non-transparent Shopify apps I have ever used.
Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features.
We only used Loox for basic product review display on product pages.
We did NOT:
send review request emails
use upsells
use referrals
use discounts or automations
Yet we were automatically charged an additional $40 “usage fee” per month.
When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality.
This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices.
Serious warning to all merchants:
Check your Shopify bills every month
Do NOT assume you’re only paying the base plan
Many stores are likely being overcharged without realizing it
I genuinely regret installing this app.
I wouldn’t even give it one star if that were possible.
Hey,
I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. We've reached out to you privately via email to go over this. Please feel free to reply whenever convenient for you.
The service is absolutely terrible. I spend approximately $200-300 USD every month, and whenever I need to make changes, I contact customer service, but they always transfer me to their second-tier support team. Then I have to wait a very long time before I receive an email reply. The service is just awful.
Hey, thanks for taking the time to share your feedback. We are sorry to hear that your experience with our support did not meet expectations. Our goal is to provide clear, helpful, and timely assistance, and we take comments like this seriously. We have reached out by email to better understand what happened and to see how we can assist.
Kim is very competent. I just gave him an overview of my problem and he managed to triangulate the issue and fix the code of my websites without putting our live websites at risk. I am not a coder, and I know how difficult it is to have a customer support that can modify a code for their clients for FREE. This skillset requires a huge payment if its someone else because it means hiring them to fix the problem. He deserves a raise.