Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient collection and display of customer reviews, enhancing their store's credibility. Its user-friendly interface, variety of features like widgets and reminder emails, and excellent customer support are highly valued. The app's ability to build trust through customer testimonials and its customization options have led to increased customer engagement and sales.

November 14, 2023

As a seller,I must say it's wonderful for some functions can really help me better decorate my shop and get more attention and trust by these creating reviews and photos.
I also want to say thanks to the Customer Support Engineer-Rotem and Customer Service-Laurence. Very professional and kind to help me patiently solve the problem.
Wish you all get better :)

GOMYHOME - Tiene los muebles que deseas, date el hogar que te mereces.
Almost 4 years using the app
November 26, 2023

Excellent service! I was having trouble displaying the review on my collection page, so I reached out to customer service. Jodel was very helpful and fixed the problem right away. Thank you so much!

Little Kalimba Shop
About 2 years using the app
November 24, 2023

Loox has very quickly become one of our favorite apps to work with our Shopify Store. The whole team of them have been quick to help and supply us with easy to understand directions to customize our needs. Special shoutout to Jemuel and Jodel for their awesome, fast and efficient team support! Y'all Rock! Get Loox, you'll love it!

Sacred Geometrix
United States
Over 1 year using the app
October 16, 2023

Appreciate them adding needed features. The option to "Remove Imported Reviews" (sent in an email after you complete an upload) is super handy.

Lady Grayy
United States
About 1 year using the app
October 23, 2023

Would Recommend. Very good app that helps show potential customers credibility as well as the actual product other people receive.

Feather Lover Farms
United States
About 4 years using the app
November 21, 2023

Amazing client service from Tamarry - Technical support engineer. Helped edit Loox on my new theme! Super fast response time with emails, and very quick resolve time for any issues I had!

The British Vape Company
United Kingdom
Over 2 years using the app
November 9, 2023

Been using the app for years now and had no complaints whatsoever. Recently changed themes and needed help adding rating widget to my collections page on my theme (Envy). Contacted support and they sorted it quickly for me. Thank you Lilach for also explaining the process.

CG Skincare
United Kingdom
Over 3 years using the app
October 3, 2023

We've been with LOOX for 5 years and during this time, their service has only gotten better. The app has sprouted many new services and options, but all of them have felt appropriately adjacent to their core mission, which is sending review requests and displaying the results beautifully.

Additionally, and perhaps more importantly, there has never been a time when their customer service has let us down. Whether it's implementing code to ensure proper Google crawling, explaining how something works, or responding thoughtfully to requests for new features or controls, they are there at the drop of a hat. If you are looking for a fantastic set-it and forget-it review app with tons of features, look no further.

United States
11 months using the app
October 26, 2023

I'm happy with Loox! Chester was very quick to solve any problems that I had. Already I'm seeing the results in terms of getting 5 star reviews and referral orders! I'm hoping this is only the start! :)

Be My Curl
United States
9 months using the app
October 19, 2023

Have been using the app for a while now, and the customer service is brilliant, I contacted Loox and Mara was able to help me straight away, I'm really impressed with how easy it was to get help with my issue, Thanks for you help Mara :)

Over 1 year using the app