Loox ‑ Product Reviews App , 18,558 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, affordability, and range of features including automated customer review collection and customizable widgets. It's praised for its seamless Shopify integration, exceptional customer support, and valuable analytics. The app allows for photo and video reviews, providing powerful social proof and boosting sales and conversion rates. It's also known for its fast performance and giving merchants control over their site's content.
Refine
-
By rating
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.
As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Loox is a game-changer for anyone looking to boost their online store with customer reviews. What really stands out is the incredible support team, especially TAL and TAMARRY. When some widgets weren't working on my site, they stepped in swiftly, fixing issues without the need for an external developer. Their expertise saved time and hassle, making changes that perfectly suited my needs.
A huge thank you to Loox for not just a fantastic product, but also for the peace of mind that comes with knowing such a supportive team is there to help. This app is a must-have for any e-commerce business looking to grow. Cheers to Loox and the continued success of your app and business!
Always great to see some social approval feedback from your customers
good app so far, great tech support too, they helped me with some issues i was having and were able to get things going for me pretty quick, they even made it easy to import my old reviews!
Best app for getting your social proof you are looking for, especially for new shops as you can import existing reviews of the product with an easy in-build process. This app is worth every $.
Great app, and more importantly great service. we needed online support and Ms. Aya from the Customer Support, did an amazing job for us, helping us with setting up one of the widgets on our store, from her side. It was amazing and very helpful. Highly recommend using this app
The app does two things: it allows you to see the positive things about a product and the negative facts that may decide whether you want to list the product. It's a perfect app and I recommend 100%
I couldn't add reviews to my theme, so I contacted customer service and Aya from customer service helped me with my problem. I gave her access and she solved it quickly. Now the ratings are implemented in my theme. I am very grateful for the fast and prompt service. Thank you dear Aya :)!
Customer Service was great. Chester was very responsive and figured out a resolution to my issue very quickly. Thanks Loox!
Really good, downloaded last year. Think the app is brilliant and gives merchants control of their reviews as opposed to Trustpilot who charges small businesses a fortune to do anything. Now that Loox has integrated with Google, its even better. Really happy, highly recommend.