Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient collection and display of customer reviews, enhancing their store's credibility. Its user-friendly interface, variety of features like widgets and reminder emails, and excellent customer support are highly valued. The app's ability to build trust through customer testimonials and its customization options have led to increased customer engagement and sales.

November 30, 2023

I just switched to Loox and I had issues integrating it to my theme even after following their instructions. I contacted customer service and literally 4 minutes later I got an email reply from Laurence. In a matter of few minutes, he resolved my issues and help me manually edit the code.
I truly appreciate your service. Glad I switched

Roots Pride
United States
6 months using the app
October 24, 2023

Easy and intuitive app to use. Quick and professional assistance. I had a small problem with the positioning of some reviews, as soon as I contacted them they immediately sent me Jemuel, a very professional collaborator of theirs who solved the problem that I had been trying to solve for days in less than 5 minutes. I highly recommend anyone who wants to have professional reviews on their store to use this app.

4 months using the app
November 29, 2023

Chester was great helping me get my Reviews all set up on our site. Also love how easy the app is to use. Cannot wait to see this app increase our reviews!

Steve's Hemp
United States
4 months using the app
October 31, 2023

Always use loox on all my stores. One of the more expensive apps to use but by far the best. You get what you pay for! 10/10 recommended

Soccer Deluxe
United States
6 months using the app
November 30, 2023

Rain helped me so fast to solve the issue on my website! I’m really happy with customer service! Thank you!

Lalana Arts
United States
Almost 2 years using the app
October 25, 2023

Always a great experience to use Loox, absolutely recommend it. The customer service is equally as good, I asked to solve a problem and within 2 hours it was solved and working - thanks Tamarry for your quick turnaround!!

Almost 2 years using the app
November 13, 2023

Very very very impressed with everything that I have been using on my store. It looks clean and matches your store's style/colors and appears seamless and fully integrated. Appearance is everything and the new snippets widget is outstanding and highly innovative, can't say enough.

Flat Range Outfitters
United States
8 months using the app
August 25, 2023

LOOX is hands down the best Reviews app out there. We started using LOOX about 3 years ago. The way the reviews display on your website has a lot to do with how effective they are. LOOX has great widgets but the biggest pro is that when a customer clicks on a review on your website, they'll get a really nice popout with the photo on one side and the words on the other side. These are HIGHLY readable and worth their weight in gold.

About a year ago, we moved to BigCommerce upon the encouragement of a marketing agency. (Don't do it. It's like going through the gates of hell.) While we were on BigCom, we had to settle for other review apps. We tried Fera, Judge.me, and Trustpilot. After we finally got back to Shopify and recovered from the BC trauma, the very first app I reinstalled was LOOX. While we were on BC, we only got 62 reviews in 11 months and most of them did not have photos. Our reviews are Back baby! They're coming in at 3 times the frequency and 50% of them have UGC photos on them. For us, the real customer photos are what truly sells our product.

Adding, their customer support is marvelous. Mara, Tamarry, and Jemuel all have gone above and beyond in helping get things perfect. No chat yet but the email is quick and efficient. You don't get lost in a sea of emails or ratings requests. Thank you LOOX!!

Pandere Shoes
United States
Over 2 years using the app
September 21, 2023

This app is great and the customer service is even better! All of our questions and issues were quickly resolved! We worked with Jodel who was able to help us successfully publish all our reviews on our reviews page. So glad we are using this app!

United States
Over 1 year using the app
October 7, 2023

The customer service is great! In the most recent interaction, Mara, helped me solve a challenge on my end. Love how Loox can automate the collection of reviews and also collect media or photos as well!

Armoured Threads
United States
9 months using the app