Loox ‑ Product Reviews App
Reviews (20,009)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effectiveness and comprehensive features, particularly praising its user-friendly interface that simplifies collecting and displaying customer reviews. It integrates seamlessly with email marketing platforms like Klaviyo and supports multiple languages, making it ideal for stores with a diverse customer base. The customizable review widgets help maintain brand consistency, and the inclusion of photo and video reviews significantly boosts social proof and credibility. Merchants also commend the excellent customer support, specifically highlighting staff members like Aya, Chester, and Ken for their prompt assistance. The app is noted for its reliability and performance, ensuring it does not slow down websites. Additionally, the straightforward onboarding process, easy setup, and automation features for collecting reviews save time and effort. Various display options for reviews enhance the visual appeal of stores, and merchants have reported a positive impact on sales and customer engagement after integration.
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Beautiful apps & easy to use. First time user and definitely love at first sight. Been looking around for a good apps and this one far the best. Fully recommended for your business.
Great customer service, Arielle added code to my store in the click of a finger and was super friendly
Setting up LOOX was straightforward, and the pricing is fair. Although I only installed the app a few days ago, I have already formed a very positive impression. Our shop previously used another review tool, which was far less intuitive to set up.
Everything seems very promising, and I am confident that the app will continue to perform well over time. One small drawback is that text reviews can only be displayed individually as a carousel, rather than side by side. Without accompanying images, the various widgets can’t be utilized. This is particularly relevant for me as I imported our previous reviews, which are all text-based.
Overall, LOOX offers an excellent user experience and has the potential to significantly enhance the way we manage customer reviews. I look forward to seeing how it evolves and improves with future updates.
Hey there,
Sara from the Loox team here :)
Thank you so much for your review and thoughtful feedback!
I've reached out to you via email to provide further assistance, and am looking forward to continuing the conversation there.
Great app. Been using for a long time.
nice and easy tool! works fine :)
I've been using Loox for 1 month now and I love it. Easy to use and I love how it helps with upsell and how easy and convenient it is for customers to give reviews!
Fantastic support when required. Last time I asked for help in May 2024 I received a reply within minutes with the exact information needed - thanks Aya!
Very good app and amazing support, thank you Ken !
I've been using Loox for about 5 months now and have had nothing but positive experiences. I haven't needed support, as everything is simple and easy to manage.
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here.
We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
We've reached out to you privately via email and look forward to continuing this conversation there.