Reviews (280)
The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that they are "working on it."
Hey there Adipeau team -
I'm sorry to hear you have this point of view. We use standard carriers and achieve 99.8% of our SLAs for receiving and shipping. Of course, things do happen, and when they do we always try to meet the mark on customer support. It sounds like we may not have done that here. I am happy to unpack this with you if you reach out to partnerships@shipbob.com
Kevin
VP of Partnerships