Reviews (293)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient order processing and seamless Shopify integration, enhancing e-commerce operations. It's noted for reliable fulfillment, quick processing, and accurate order fulfillment. The onboarding is straightforward, and the interface is user-friendly with features like inventory sync. The customer service team is responsive and effective in issue resolution, making it ideal for handling large volumes of orders and improving fulfillment reliability.
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Don’t use ShipBob if you want to sell in the UK.
They have blocked my orders for two months now, due to re review of duty paid (which we have shared documentation for).
We missed out on Black Friday and Christmas sales and it’s destroying our small company.
I respect the need for compliance, but it’s been two months since we sent documentation and ShipBob has stopped responding. Unacceptable.
Do NOT work with this company! If you value your business, find a different 3PL! This company completely destroyed our business. Trust the negative reviews that you’re seeing!!
I look forward to having my orders fulfilled by ShipBob. Our first order was fulfilled today. It looks like this is going to work well.
Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.
I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary.
The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another.
On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated.
After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done.
I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.
Ease of installation
Speed and reliability of order ingestion
Tracking upload speed
Technical support / outages
Thank you for you help to start my business
Great implemantation service (Manas was our guy), really helped us going through all the onboarding procced with grace and patient, and above all, professionaly!
Unbelievable! Manas is a Legend!
great service!