Reviews (292)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient order processing and seamless Shopify integration, enhancing e-commerce operations. It's noted for reliable fulfillment, quick processing, and accurate order fulfillment. The onboarding is straightforward, and the interface is user-friendly with features like inventory sync. The customer service team is responsive and effective in issue resolution, making it ideal for handling large volumes of orders and improving fulfillment reliability.

January 3, 2025

I look forward to having my orders fulfilled by ShipBob. Our first order was fulfilled today. It looks like this is going to work well.

Bzz Box
Canada
Almost 2 years using the app
February 7, 2025

Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.

JUST EVIL ENOUGH
Canada
8 months using the app
December 20, 2024

I've having such a good experience with ShipBob, the whole team has been amazing to work with and made our bran launch extremely easy.

Manas Kakkar took extra time out of his day to hop on a call with us and help us with some last minute details before launch.

Highly recommend fulfilling all your order through them.

Great job team.

Amatemas
United States
About 1 month using the app
January 27, 2025

Don’t use ShipBob if you want to sell in the UK.

They have blocked my orders for two months now, due to re review of duty paid (which we have shared documentation for).

We missed out on Black Friday and Christmas sales and it’s destroying our small company.

I respect the need for compliance, but it’s been two months since we sent documentation and ShipBob has stopped responding. Unacceptable.

RedKettle
Denmark
Almost 3 years using the app
February 7, 2025

I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary.

The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another.

On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated.

After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done.

I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.

ALLO TOTES
Canada
4 months using the app
January 10, 2025

The shipping app connects seamlessly and the platform is very easy to setup and track all my orders - would definitely recommend to businesses starting out since they have a very low monthly minimum order quantity

Phase 1
United States
About 1 month using the app
January 14, 2025

Excellent service by Manas really helped me get started. I look forward to continuing to work with him in future.

HydroFloss
United States
About 2 months using the app
December 15, 2024

Do NOT work with this company! If you value your business, find a different 3PL! This company completely destroyed our business. Trust the negative reviews that you’re seeing!!

Jolicoeur Skincare
United States
Almost 6 years using the app
January 2, 2025

Manas was lovely! So helpful and talked us through the whole process of setting up our Shipbob shop through Shopify. The process was super easy but Manas made the experience feel really comfortable and easy to use after our calls.

Osier
United States
About 2 months using the app
January 6, 2025

Shipbob is really great to use and easy to navigate. They have a top customer service team who are always on hand to help - Manas was particularly helpful in getting my shop up and running for fulfillment. Would recommend for all companies!

MyLungBuddy
United Kingdom
About 2 months using the app