ShipBob Fulfillment

I would not recommend Shipbob to my worse enemies. We are a small company currently growing and the amount of issues we have to deal with makes zero sense. We are calling support EVERY WEEK to handle issues made by them. They don't care and repeat the same mistakes. Even though customer service is very kind, I am starting to recognize their voices from calling so often. They make mistakes with deliveries, with packing, they break my items and don't tell me, they ship broken items, etc.

As a business owner, you want to trust who is handling your product. Shipbob is not trustworthy.

BEWARE!

We started fulfilling through ShipBob in October 2025 and it has been the worst decision we have made since launching the business. One of the carriers that was included in the ship-option was Amazon Shipping. ShipBob has shipped so many (at least 50%) of our orders via Amazon Shipping and it has been an absolute nightmare! All of our inventory is at ShipBob's FC in Las Vegas and all ordered shipped through Amazon Shipping initially travel to San Bernandino, CA. Most orders sit in San Bernandino for a few days without any updates. That is the case even if the shipping address is southern California. For East Coast shipping addresses, they eventually start moving east (that's if they ever start moving). Even if the final destination is Texas, Amazon will move the packages to Alabama or Tennessee. The packages will then sit there for another few days. In the meantime, customers are furious that Amazon either provides no updates or they never deliver. We then reach out to ShipBob for answers except ShipBob never escalates the issues to Amazon for updates.

After weeks of complaining to ShipBob and asking them to remove Amazon Shipping from our carriers list, they finally respond and suggest a new rate sheet that will literally cost us 22.47% more to exclude Amazon from the list. We are speechless! This was the response after ShipBob actively pushed us out for several weeks while we were dealing with customer complaints and having to ship replacement units at our own expense (because ShipBob has a 30-45 day window you have to wait for before you become eligible to file a claim).

We are scaling quickly and ShipBob has done a good job losing the opportunity to build a long term relationship with us.

p.s. Good luck trying to reach the salesperson at ShipBob for support. They disappear once you sign up with them.

Suproteek was very informative, understanding and persistent in getting us the necessary onboarding information to ensure a smooth and successful transition. Very positive experience!!!

Suproteek is very knowledgeable and helps out quickly.

Suproteek was very helpful during the whole process, will recommend shipbob to my colleagues

Suproteek was excellent and has a calm, thorough nature!

Suproteek Mukherjee was a phenomenal help through the integration of ShipBob to Shopify. I am thoroughly pleased and hope everyone can experience what I have with him.

The ShipBob onboarding process was a pleasant experience. Suproteek did a fantastic job walking me through everything and confirming along the way that I understood all aspects of the onboarding process. His support was top-notch. Great team to work with!

Full service to get started, even for novices. Lots of functionality.

The implementation process was made very clear and easy through my representative Suproteek. He answered all my questions and was very patient with me. I am very likely to recommend Shipbob to someone else because of the simple and helpful onboarding process!