Reviews (270)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its exceptional customer support and seamless Shopify integration, making setup and operation straightforward. They praise the efficient onboarding process and responsive technical support. The user-friendly interface, effective order processing, and clear visibility into order statuses, costs, and inventory levels are also highlighted. Additionally, its capabilities in handling international shipping and scalability are valued for supporting business growth and reaching global markets.
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The implementation process was made very clear and easy through my representative Suproteek. He answered all my questions and was very patient with me. I am very likely to recommend Shipbob to someone else because of the simple and helpful onboarding process!
Suproteek Mukherjee was a phenomenal help through the integration of ShipBob to Shopify. I am thoroughly pleased and hope everyone can experience what I have with him.
Suproteek was very helpful during the whole process, will recommend shipbob to my colleagues
The ShipBob onboarding process was a pleasant experience. Suproteek did a fantastic job walking me through everything and confirming along the way that I understood all aspects of the onboarding process. His support was top-notch. Great team to work with!
The process of connecting my Shopify store with ShipBob was smooth and very easy with a help of ShipBob team.
Suproteek IS THE BEST!! He helped me throughout the entire set up. I love shipbob!
Great Experience working with ShipBob and Suproteek. Suproteek helped us every step of the way. Very detail oriented!
Very helpful, quick turnaround in emails, went on many calls to resolve problems we had.
Really helpful technical support, quick answers when I needed assistance
It's been a nightmare. Their fullfilment is almost double of what you see on shopify. In addition they lost packages at their wearhosue. The worst part is that often their orders are not going out 2 or 3 days after fulfillment. I am getting inventory out right now. Read all the negative reviews but wanted to give them a chance. Not wroth it. And all support is in India via email. Don't do it.
I'm really sorry to hear about your experience — this isn’t the level of service we aim to provide. I completely understand your frustration with the delays and lost packages.
We're prioritizing your inventory transfer and escalating your feedback internally. If you're open to it, I'd love to connect and see if there's anything we can do to make this right.
Thank you for bringing this to our attention. - Karley