Facebook & Instagram

If I can give minus stars I will.

The support and service are so bad that the only thing those CS reps care are to close the case ASAP instead of helping you to actually solve the issue. I had an issue with the business account, the CS reps kept changing and every time there was a new reps I had to explain everything all over again and it's literally without any progress or solve my business account issue or whatsoever and they just closed the case because the case was more than 48 hours! At the end I figured out myself to fix the account issue.

And now, I am stocked in the process of verify my business despite by providing all the legal documents to them they kept asking for more info, seriously?! What more company legal info you will need to verify a company? Company registration document, check! But No from FB. Company Bank Account Statement, Check! But No from FB. Company Director's resident document, Check! But No from FB!

I tried to contact FB to figure out this matter for too many times, but no answer no feedback, VERY typical FB, bad service, poor product, simply don't care individual merchants.