BON Loyalty Program & Rewards
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Reviews (1,694)
Original Post - Does not genuinely work with POS in-store. Customers are required to go online to your website to be an active member of the program and use their points. This does not work for business like mine where 90% of our business is in-store and our biggest clients never go online to order.
UPDATE: I have changed my initial review from one star to four. Cara with their customer care team was very helpful and was able to figure out why the system was not working with our POS in store. We are still working out some bumps and learning how it works. But so far it seems to be working. Customers are happy we are finally able to use their points again.
Dear Greenville Soy Candle,
I'm Cara, the Customer Care Manager at BON Loyalty App.
Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately.
Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app.
We genuinely apologize for any confusion.
I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo
Patiently waiting for your response,