CWILL Returns & Exchanges
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Reviews (490)
WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.
Hi there :) It’s Lisa. I hope you’ve been doing well.
You were absolutely right—the fee settings at the time were too limited for the way you needed to manage returns and exchanges.
CWILL Returns now supports both return fees and restocking fees, with much more flexibility across refund and exchange workflows. And during the time you’ve been away, the product has gone through many more major improvements.
We haven’t forgotten the merchants who once liked CWILL Returns but had to leave because the product simply wasn’t mature enough for their needs at the time.
If you ever see this reply, please reach out to us. We’d love to invite you back as one of our special experience testers, personally help you explore the new CWILL Returns, and hear your honest thoughts about how it feels today. 💙
