Loox ‑ Visual Product Reviews

Loox ‑ Visual Product Reviews

Reviews (7,337)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
    6.9K
  • 3% of ratings are 4 stars
    242
  • 0% of ratings are 3 stars
    35
  • 0% of ratings are 2 stars
    23
  • 2% of ratings are 1 stars
    146
All reviews
August 17, 2024

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.

It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.

This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

Number Artist
United States
7 months using the app
Loox replied August 18, 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.