Reviews (490)
I love the product, but when I add them to my store it shows sold out I did reach out to your company by chat, but they weren't able to help me, but I will still keep on trying to figure out why it's doing that.
Thank you for your feedback, and I’m sorry to hear about the trouble you’re having with products showing as sold out in your store. I understand how frustrating that can be, especially when you're eager to start selling.
Here are a few steps that might help:
1. Check Inventory Settings: Make sure the "Track quantity" option is correctly set for your products in Shopify. If it’s tracking inventory, ensure there’s a quantity available.
2. Sync Issues: Try resyncing your products between ShineOn and Shopify. Sometimes a quick resync can resolve the issue.
3. Product Status: Ensure that the products are set to "Active" and available on the sales channels you’re using.
I appreciate your persistence in trying to resolve this issue. If it continues, please reach out again, and we’ll do everything we can to assist you.
Thank you for your patience, and we hope to get this sorted out for you soon.
Thank you for your feedback!
-ShineOn Team