Judge.me Product Reviews App

I am very impressed with the 'judge.me' app on Shopify. I am able to customize the review email that is sent to customers and see the ratings on my Product pages. I added a discount for customers to use on their next order to the review request email that is automatically sent. I also wanted to send an email to customers that received emails previously but did not provide a review. I was able to use the 'chat' help provided and the person 'Brian' was an amazing help. It was not just a robot, but an actual person. He provided urls to articles, provided advice on what I could do to make improvements. His help alone makes me appreciate the app even more!!