Loox ‑ Visual Product Reviews

I’m sorry to hear that the recent charges came as a surprise. Loox follows Shopify’s app charges and billing cycles policy - as long as Loox remains installed on your store, Shopify will continue to generate app charges. I noticed that Loox is currently still installed on your store, which is why these charges are still appearing.

I’ve reached out via email to walk you through the uninstallation process and would be happy to continue the conversation there and address any additional concerns you may have.

Thanks,
Amit from the Loox team