Reviews (3,060)
1 Star – Massive Step Backwards from OneSaaS
I’ve been using the QuickBooks Shopify integration since 2020 (previously via OneSaaS), and up until recently it worked reliably and did exactly what it needed to do.
Unfortunately, since QuickBooks deprecated the OneSaaS connector and replaced it with their new native Shopify app, the system has become completely unfit for purpose.
The new connector is a significant downgrade:
Products are not mapping correctly
VAT rates are inconsistent or incorrectly applied
Payment methods aren’t assigned properly
Customer data is no longer linked (everything is posted under a generic “Shopify customer”)
Hundreds of transactions are left sitting in the integration queue requiring manual review
This completely defeats the purpose of automation and has created a huge amount of unnecessary admin, not to mention confusion for both our bookkeeper and accountants.
The most frustrating part is that the previous OneSaaS system worked perfectly well. There was no need to replace it with something far less capable.
As a result, we’ve now been forced to move to a £50/month third-party integration just to restore functionality that previously worked flawlessly for free. That’s incredibly disappointing.
There are clearly widespread issues with this new connector, with many other users reporting the same problems online.
Please bring back the OneSaaS integration, or significantly improve the current app — because in its current state, it’s simply not fit for purpose.
