Judge.me Product Reviews App
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Reviews (35,989)
the ai assistant was terrible and didn't resolve my issue at all, making me go in circles for 20 minutes before i got fed up and asked to talk to a human. they were very helpful and fixed my issue quickly, so I do appreciate the help, but not from the ai assistant
Thank you for your honest feedback. We're really sorry the AI assistant caused frustration, it’s definitely not the experience we want for anyone. While we’ve designed it to offer quick help during busy hours, it’s clear it didn’t meet expectations in your case.
That said, we're very glad our team was able to step in and resolve things quickly. Your feedback is well heard, and we’re continuing to refine the AI so it complements, not complicates, the support experience.
Thanks again for giving us a chance, and we're here anytime you need further help!