Tidio ‑ Live Chat & AI Chatbot

Tidio Review (Post-Zendesk Migration)
After years on Zendesk, we transitioned to Tidio — and the difference is immediate and impactful.

What We Love
Pricing for Teams: Tidio scales far more affordably than Zendesk, especially with multiple agents. You're not nickel-and-dimed for every add-on or seat, which makes it a budget-friendly choice for growing teams.

UX/UI That Actually Works: Zendesk felt clunky and outdated. Tidio offers a sleek, modern interface that’s intuitive from day one. Our agents adapted quickly with minimal training.

Speed Matters: Tidio is fast. There’s no lag loading tickets, switching views, or handling chats. Compared to Zendesk’s sluggish performance, Tidio feels like a true upgrade.

Easy Setup: Installation was painless. We had it live on our site and integrated with Shopify and email routing within hours.

Contact Sync + Tagging: Contacts import cleanly, and tag management is streamlined. It's easy to segment customers and trigger specific flows based on behavior or support needs.

Workflows & Tasks = No Extra Cost: Tidio’s built-in automation handles what we used to pay extra for in Zendesk Flows. You can build after-hours replies, keyword escalations, and chatbot routing without touching code or paying for extras.

AI-Powered Canned Responses: No more manually managing macros. Uploading data directly to power the AI makes response handling faster and smarter — freeing agents to focus on high-value interactions.

What We’d Like to See Improved
Ticket Import/Export: There’s no native way to import old ticket history or export conversations. Having even basic import/export features would ease migrations and record-keeping.

Snooze Feature: Zendesk allowed us to snooze tickets — temporarily removing them from the queue until a set time. Tidio lacks this, and it’s one feature we miss for follow-ups and reminders. We use Ticket tags and per time frame Workflows in the mean time.