Reviews (1,139)
Overall rating
4.7
August 13, 2025
Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.
Long Reef Surf Co
Australia
9 months using the app
TIDIO LLC replied
August 13, 2025
Thank you for sharing your review! We’re putting a lot of effort into improving the helpdesk and would greatly appreciate any additional feedback you may have.
Olek - Tidio