Judge.me Product Reviews App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (36,009)
really bad customer service. couldn't answer my questions and not thoroughly reviewed after a ticket was made. wrong troubleshooting too. and takes a long time to get back to customers. really gone downhill and not trained.
We’re very sorry to hear about your recent experience and the frustration it caused. This definitely isn’t the level of service we strive to provide. We’ve already followed up privately to review your case in detail with our advanced technical team.
After investigation, it appears the issue was related to how certain third-party apps (like product option apps) modify products in orders, which can sometimes conflict with how review requests are scheduled. While this kind of interaction is complex, we’ve shared your case with our product team to explore improvements and clearer handling in the future.
We truly value your feedback, it helps us improve both our support and the app’s reliability. Thank you for bringing this to our attention.