Vitals: Reviews, Bundles & 40+
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (2,786)
I am getting unreasonable billing every month where I have deleted the app, but I got the subscription bills in the billing. Give resolution asap.
Hi there, and thank you for the feedback. I'm sorry the billing frustrated you after you'd uninstalled.
Shopify bills an app subscription for the full cycle, so a charge created around the time you removed Vitals can still go through. Shopify runs that part, not us. I understand how confusing it is to get a bill for an app you already deleted.
We looked into it and immediately sorted it out for you. I followed up a few times by email and on Instagram to make sure it all settled. If anything still looks off, write to help@vitals.co, ask for me, and I'll take care of it.
Michael, Head of Support
