Chatty AI Chatbot & Live Chat

Hi there,

We really appreciate you taking the time to share your feedback with us.

Regarding the issue you mentioned:
- The “Hi Null” message has already been fixed in our latest update.
- For the historical chat messages, this usually happens when multiple proactive chat triggers are enabled at the same time, which can cause duplicated messages.

We also noticed that you’ve recently uninstalled the app. We’d really love another opportunity to support you and show how Chatty can work better for your store. If you decide to reinstall, our team will be happy to help check the setup and optimize your chat triggers so this doesn’t happen again.

Looking forward to hearing from you, and we truly appreciate your time and feedback.

Best regards,
Chatty Support Team