Vitals: Reviews, Bundles & 40+
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Reviews (2,789)
The truth is that I really liked the app in many ways, but I had to uninstall it because of the most important issues.
The customization sections fall short and have errors. Very simple functions, like adding a product at the end in an upsell, aren’t available; you can only do it by forcing discounts or free products.
I think they offer many features, but a lot of them are unnecessary and not really useful for generating sales and making money.
Hello there,
Thank you for such a thoughtful review. Liking the app and still taking the time to lay out where it fell short gives us something we can act on.
On the customization errors: most of what you hit on the cart drawer came from your theme's styles overriding ours, so the colors wouldn't stick. Our team fixed the text color for you live in chat immediately, and we can do the same for anything else that looks off.
On the upsell, you're right about how it worked back then. Since your review, we've reworked our upsell offer types, including ways to run upsells without forcing a discount or a free product. That's the exact gap you pointed to. I'd like to check whether it now covers your package-protection setup. Send me the details, and I'll tell you straight.
Your point about extra features you don't need is fair too. The suite is broad, and not every app matters for every store.
If you want to give it another go, write to help@vitals.co and ask for me. I'll set up the Vitals app with you directly.
Michael, Head of Support
