Propel Replay, Survey, Heatmap
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Reviews (493)
not sure where all these good reviews are coming from. Recorded only a fraction of the sessions and support leaves you hanging
Hello friends at Rama Baby,
I’m sorry to hear about your experience. That’s not the result we want for you.
For transparency, our support logs show that our team replied to your live chat within ten minutes, but it looks like we may have missed each other after that. I’m sorry we didn’t get things resolved in your case. We take both recording reliability and support responsiveness very seriously.
If you’re open to it, please reach out to support@propelcommerce.io or reply in live chat, and we’ll be happy to investigate and resolve the recording issue you experienced.
Sincerely,
Chris @ Propel Commerce