Judge.me Product Reviews App
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Reviews (36,103)
Problems with Shop app reviews syncing. Support told me to wait 24 hours and let them know if it's still a problem. If it was they would look into it further. 24 hours later, it's still a problem, so they blame it on the Shop app. I check with 2 of my competitors who I'm also friends with and they show no problem on their end with their latest Shop app reviews in 48 hours publishing fine. I mention this to support and was basically ignored.
Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported.
We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source.
We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them.
Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.