Reviews (5,462)
A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming!
When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently.
The phone app on Android is especially temperamental.
Thanks for the thoughtful feedback, and glad to hear it shines when it's running smoothly. For the Android loading issues, a few things often help: update the app to the latest version, then clear its cache and data in your device settings, reinstall, and log back in. If it stays temperamental after that, our team at help.shopify.com/support can take a closer look at your setup. Appreciate you flagging the Android side specifically.
