WhatsApp

Works smoothly and is far more cost-effective than other third-party apps.
However, it’s missing a critical feature: the ability to edit templates.

While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, which is quite disappointing.

Hopefully the developers address this soon, as this limitation is a common concern mentioned across many other reviews.