Reviews (484)
Overall rating
4.6
January 5, 2026
Your AI chat is useless and leads to useless videos that have nothing to do with editing a product or how to delete a product...
Hawaii Bookmark
United States
About 4 hours using the app
ShineOn replied
January 30, 2026
Thank you for your feedback. We want to clarify that, while we do have an initial guided chat, the majority of chat assistance is provided live by our agents. We also have step-by-step guides and videos designed to help with tasks like editing or deleting products.
If you were shown content that did not match what you were looking for, we’re sorry for the frustration. We'd love a second chance to help you and guide you through the exact next steps you need.
We’re continuously improving how help content is surfaced, and feedback like yours helps us make that experience better. Thank you again for sharing.