Reviews (389)
Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods.
This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release.
I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates.
This regression directly impacts checkout accuracy and day-to-day store operations.
Hi there, we appreciate you taking the time to share your feedback with us, and I’m sorry to hear that this update has made checkout harder, as I totally understand the cart item count helps your staff avoid mistakes during busy periods. Please make sure you’re updated to the latest Shopify POS app version 11.0, as it includes improvements to the cart that help display this better (in the app store, search for Shopify POS > Update. We also want to share your feedback with the right team and make sure the improvements work for your store - please feel free to start a live chat with our team at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - we’re here to help! Rick, Shopify Support