Reviews (1,181)
I installed this app yesterday, so that I could chat live with visitors to my site. The app says it can't scan my site for info, and when I set it to scan specific pages it doesn't load. the loading wheel has literally been spinning since last night. Also it pulled contacts and chats from my other website so now they're all mixed up. Deleting this app. I will try something better. Oh and the AI bot runs you around in circles trying to fix the issue.
Hi! This isn’t the experience we aim to deliver - especially when your goal was simple: live chat working cleanly on one site. The good news is that this is fixable!
A human from our support team can review your setup directly, properly separate the domains, and confirm whether the scanner issue is environmental or on our side. No AI loop, no pressure to stay.
We’ve already sent you an email so we can take a direct look if you’re open to it.
Olek - Tidio
