Judge.me Product Reviews App
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Reviews (36,007)
Support uses automated AI responses, and when you ask to speak to a human tells you they can't help you and closes the ticket.
$15 flat fee regardless of order volume felt too good to be true, and it was. You get what you pay for.
We’re truly sorry for this experience, especially not being able to reach a human agent. That should not have happened.
There was a technical issue which led to some messages not being correctly routed from AI to a human agent. We identified and fixed this issue, and the handoff now works as expected. We completely understand how frustrating it must have felt to have your request closed instead of escalated.
Regarding pricing, our $15 flat plan is designed to remain affordable regardless of order volume, and many high-volume stores use it successfully. That said, pricing only feels fair if the support and product deliver real value, and in your case, we clearly fell short.
We’ve reached out privately to apologize and offer direct assistance with the Shop App review discrepancy you mentioned. If you’re open to it, we’d genuinely appreciate the opportunity to make this right.