Reviews (1,433)
hi, having a serious problem in the chat bot. they wont respond only if i give a order number, and i am a seller needing question answered. please help
thank you Ms. Clarke
Hello Ms. Clarke,
Thank you for bringing this to our attention, and we’re sorry for the frustration you’ve experienced.
Our chatbot is currently set up to request your Trendsi account details and order number before routing you to a live agent. This is why it asks for an order number before responding. We understand that, as a seller, you may have questions that don’t require one—and this shouldn’t prevent you from getting support.
As an alternative, you may send us an email at support@trendsi.com for further assistance. We’re happy to help 24/7.
We truly appreciate your feedback.
