Loox ‑ Product Reviews App

Hey, thank you for taking the time to share your feedback. I’m really sorry to hear about your experience. I completely understand how frustrating this situation must have been, especially given the impact on your sales and returns. I was able to locate your previous conversation with our team, and I can see that we followed up on your inquiry, but we haven't heard back afterward. We’d truly appreciate the opportunity to revisit this with you. If you’re open to it, we’d love to continue the conversation and address your concern. Just reply to the email we sent privately or contact us at support@loox.io , and we’ll do our best to make things right.