Reviews (514)
LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have.
Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support.
We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible.
We appreciate your feedback, and we remain committed to supporting you moving forward.
