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Very happy with LoyaltyLion and their service, specially with their CS team. Sathiya has helped us several times to solve some minor technical issues in a very gentle way, always being patient with our requests.
They have even implemented a new custom Reward where we can upload our own voucher pool for more flexibility in special limited promotions. Overall, very happy with them!
Thank you for the kind words. We're really glad Sathiya could help resolve those technical issues quickly and patiently, and that the custom voucher pool reward gave you the flexibility you needed for your limited promotions.
Looking forward to continuing to support your growth!
We have had a great experience with LoyaltyLion, and a large part of that is thanks to the dedicated support we have received. Our onboarding manager, Reya, was an absolute dream to work with. From the initial setup, she was supportive, clear, and tailored the whole process to our brand's specific needs. She was patient with all our questions and even handled complex tasks like updating code and managing large data imports, making the launch feel completely seamless.
Once we were up and running, our account manager, Adam, has continued to provide fantastic support. He has been instrumental in helping us understand the platform's performance and offering key recommendations to optimise our loyalty program. His responsiveness and expertise give us great confidence that we are getting the most value out of the app. The ongoing support from Adam and the whole team has been top-notch.
We highly recommend LoyaltyLion for its robust features, but the personalized support from people like Reya and Adam truly sets them apart.
Thank you for such a detailed and generous review. We're so glad Reya could tailor the onboarding to your brand's needs to make launch feel seamless. It's also great to hear Adam's ongoing recommendations are helping you get real value from the program.
Thanks for the recommendation and for being part of the LoyaltyLion community!
We’ve had a really positive experience with LoyaltyLion. The platform works brilliantly and is really user-friendly when it comes to setting up and running promotions. We saw huge success with a recent double points campaign and have continued to see growth in sign-ups to our rewards programme.
We’d also like to give a special mention to Reya, who has been fantastic to work with. She’s always super quick to respond, happy to answer any questions and really helpful when we’re looking at new ideas or ways to improve our loyalty programme. It’s always easy to jump on a call with her and talk things through, which we really appreciate.
We’ve been really happy with LoyaltyLion overall and would definitely recommend the platform. We also couldn’t speak highly enough of Reya and the support she’s given us.
Thank you for such a thoughtful review. We're delighted the platform's been easy to run day-to-day, and that the double points campaign delivered real results for your program. Growing sign-ups is exactly what we love to see.
We'll be sure to pass this along to Reya. Quick, responsive, genuinely invested support is what we aim for, and it's great to hear that comes through in every call.
Thank you for recommending us, and for being part of the LoyaltyLion community.
The LL team have been excellent in our transition from Square to Shopify. We had an existing loyalty system that has been made even better with LL, and we have tons of new data to parse through and customer are loving the new points tiers, rewards etc. Big shout out to Nahum and the engineering team for guiding and helping us along the way.
Thanks so much for taking the time to leave us a review! We're thrilled to hear that your transition from Square to Shopify has been such a positive experience and that LoyaltyLion has helped take your loyalty program to the next level. We'll be sure to pass your kind words on to Nahum and our Engineering team!
Highly recommended, great service, especially from Hannah who goes above and beyond to support our Loyalty strategy
Thank you so much for the recommendation! We're really glad to hear Hannah's been going above and beyond to support your loyalty strategy. We look forward to continue supporting you!
Really strong support experience with Sathiya.
Our business hit a rough patch this year and our plan cost became difficult to carry. Sathiya took the time to understand the situation properly, took it to his director, and came back with something that genuinely eased the pressure. He also confirmed all the details in writing without me needing to ask twice, which I appreciated.
Good, responsive, human account management. If you end up working with him you're in good hands.
Thank you for taking the time to share this. We're really glad Sathiya could find a solution that worked for your business during a tough stretch, and that he kept you in the loop every step of the way. We'll make sure he sees this, and we'll pass your kind words on to his team too.
Our Rep Duuran was super patient and helpful. Walked me through every step of the way.
Thanks for being super accommodating and supportive!
Thanks for your kind words! We're so pleased to hear that Duraan made the process easy and took the time to guide you through everything. We'll make sure your feedback reaches Duuran, and we look forward to continuing to support you!
Brilliant platform with great UI. Sathiya & Sam have been really helpful, and always super accommodating
Thanks so much for taking the time to leave us a review! We're glad to hear that you're enjoying the platform and its UI. It's also great to know that Sathiya and Sam have been helpful and accommodating throughout your experience, we'll be sure to pass your kind words on to them. If there's anything else we can help with, don't hesitate to reach out. We're always happy to help!
Easy to use, good customer service team. Mariana Dolvers, the onboarding manager, was extremely helpful and responsive.
Thanks so much for taking the time to leave us a review! We're so pleased to hear that you've found LoyaltyLion easy to use and that you've had a great experience with Mariana and our support team. We'll be sure to pass your kind words on to them. If there's anything else we can help with, don't hesitate to reach out!
good support and the app is driving additional engagement and revenue from our customers.
Thanks so much for taking the time to leave us a review! We're delighted to hear that you've had a positive experience with our support team and that LoyaltyLion is helping to drive additional customer engagement and revenue for your business. It's fantastic to know your loyalty program is delivering results. If there's ever anything we can help with, don't hesitate to get in touch!
