Reviews (507)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend these apps for boosting sales, customer retention, and engagement through features like tier-based rewards and seamless integration with platforms like Shopify and Klaviyo. They praise the user-friendly interfaces, smooth onboarding, and responsive support teams. The apps are noted for their reliable performance and strategic support that enhances brand experience and community building, optimizing customer lifetime and average order values.
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LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have.
Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support.
We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible.
We appreciate your feedback, and we remain committed to supporting you moving forward.
Awesome Support Team! I always receive assistance very quickly and get very helpful tips on how to further develop the program.
Thank you for the great feedback!
We’re really pleased to hear that you’re getting quick, helpful support and practical tips to keep evolving your program. Helping you continuously improve and get more value from your loyalty strategy is exactly what we’re here for.
We launched our loyalty program a few months ago and are already seeing a great return on it. It’s a powerful loyalty solution that makes it easy to build a tier-based rewards program that truly incentivises repeat purchases and customer engagement. The onboarding was super speedy and seamless. The team was incredibly responsive and had everything set up in under 48 hours. The flexibility and clarity of the tier-based rewards make it easy to deliver real value to our customers. Would highly recommend!
Thank you for sharing such thoughtful feedback. It’s great to hear that you’re already seeing a strong return and that the tier-based structure is driving real engagement and repeat purchases. We’re especially glad the onboarding experience felt fast and seamless - getting you live quickly and confidently is always a priority for us. We really appreciate the recommendation and look forward to supporting you as your programme continues to grow.
We’ve been using LoyaltyLion for our loyalty program for about a year. We've received incredible support from Hannah. She has been responsive, knowledgeable, and genuinely committed to helping us optimize our program for our customers.Whether it was troubleshooting, walking us through new features, or offering strategic recommendations
Highly recommend!
Thank you for sharing this feedback. We’re really pleased to hear that LoyaltyLion has been supporting your loyalty programme so well over the past year.
It’s great to know that Hannah’s responsiveness, product knowledge, and strategic guidance have helped you optimise your programme and get more value for your customers. We’ll be sure to pass this on to her. Thanks again for the recommendation, and we look forward to continuing to support you as your programme evolves.
Sathiya has been such a great help for Discount 70! We've been able to effortlessly import customers from our other platform when switching to Shopify. The directions are clear on how the rewards system works, and the customer service has been impeccable! Sometimes it's a bit of a wait - just on weekends/getting back to business days, but once Monday hits, our questions are answered with clarity and efficency.
Thank you for the kind feedback and for sharing your experience.
I’m really glad to hear the migration to Shopify went smoothly and that the customer imports and rewards setup were clear and easy to follow. We also really appreciate your understanding around response times over weekends. As you noted, we operate on business days, and we always aim to come back with clear, efficient answers as soon as the team is back online.
We’re here whenever you need help as you continue to grow your program.
Team is very helpful and the software has been a great addition to our business. It takes 3-6 months to set up and we saw great results after 6-12 months. BUT its been well worth it
Thank you for sharing your experience. It’s great to hear that the platform has become such a valuable part of your business and that the long-term results have paid off. We always aim to set clear expectations around setup and early performance, so it’s wonderful to see the impact you’re seeing after the 6–12 month mark.
We're here to support you as you continue to grow your program.
We just migrated from Yotpo to Loyalty Lion and I must say we love it. Loyalty Lion is so easy and self explanatory, it has so many good features and integration possibilities. We especially love the POS integration! It works perfectly. Thank you Team LL for the continues help!
Thank you so much for the great review. We’re delighted to hear that your migration to LoyaltyLion has been such a positive experience and that you’re enjoying how intuitive the platform is.
It’s especially great to hear that the POS integration is working smoothly for you and adding value to your setup. We’re always here if you need any support as you continue to grow your programme.
Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
We work extremely closely with Hannah Parker and she's incredibly helpful and supportive of our business goals. We have really ambitious loyalty growth objectives this financial year and having her on our account gives me great assurance that we will confidently be able to build and execute our plans.
Thank you for taking the time to leave such thoughtful feedback.
It’s fantastic to hear how closely you’ve been able to work with Hannah and that her support has aligned so well with your goals. We know how important it is to have someone who truly understands your objectives, especially when aiming for significant loyalty growth, and we're thrilled she’s been able to give you that confidence.
We really appreciate your partnership and look forward to helping you bring those plans to life over the coming year.
The app works well; however, the price increases have become ridiculous in the past few years, 20% price increase year over year for the "custom plans", it wasn't used to be like that, it got especially worse in the past 3 years. So, if you install the app with a custom plan expect serious costs increases year after year.
Thank you for your review and for sharing your feedback. We’re glad to hear that the app is working well and driving a positive impact for your business. Whilst we do ensure our pricing is competitive and reflects the value of our product, we never want a customer to be unhappy with the changes. A member of our Account Management team will be in touch with you shortly to discuss your concerns. Many thanks
