Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

February 12, 2025

We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear!
The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it!
We are excited to see the results!

VEGDOG AT
Germany
4 months using the app
February 17, 2025

LoyaltyLion has been a game-changer for our CBD & supplement brand, Provacan, providing exceptional client support and advanced customisation options for a seamless loyalty experience. From initial conversations to onboarding and post-launch support with Lewis and Reya, their team went above and beyond to ensure we maximised the program’s value. Migration from our previous provider was smooth, ...

PROVACAN
United Kingdom
5 months using the app
January 20, 2025

Great so far from setup to implementation. Detailed process to get aligned and onboarded. Lots of info and things to have in place to make LL work with your store but their team takes care of everything aside from any internal decisions you have to make for your specific use-case. Freya was stellar in all ways and helpful at every stage.

Freespirit Recreation
United States
About 1 month using the app
November 27, 2024

Really pleased with the support and implementation process of this app. Libby was always so quick to respond, and if there was ever an issue/changes I needed making to our Loyalty programme landing page, she was on top of it - SO efficient. This is what customer service should always look like. Thanks Libby!

In regard to the app itself, we've found it a really fun way to engage with our most ...

Toco Swim
United Kingdom
8 months using the app
LoyaltyLion replied December 4, 2024

Thanks so much for taking the time to leave us a review. We're so pleased that Libby has been quick to offer help and support during your onboarding process - we'll be sure ...

January 12, 2025

We’ve been using Loyalty Lion for almost a year now, and we’ve noticed a significant increase in customer engagement thanks to the Rewards Program. The platform is easy to use and quite straightforward.

A special mention goes to Jason, who was an absolute star during the implementation process. He was incredibly helpful, always available to assist, and made the entire process seamless and ...

Skin Cupid
United Kingdom
12 months using the app
LoyaltyLion replied January 14, 2025

Thanks for taking the time to leave us a review. We're so pleased to hear that you have seen a significant increase in customer engagement since implementing the program. We' ...

November 15, 2024

Our store has benefitted greatly from LoyaltyLion! The integration of loyalty programs and gamification elements like badges and leaderboards has significantly boosted customer interaction. We’d also like to thank Sathiya and the tech team for their excellent support—they were fast, helpful, and on point. Highly recommend!

TudungPeople
Malaysia
Over 4 years using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. We're so pleased to hear that your customer interaction has significantly increased due to our features. We'll be sure to let ...

November 25, 2024

Love Loyaltylion. Not only the software does an excellent job but the customer service is outstanding. They are pro-active and are always thinking ahead about how we can improve our loyalty program. I can absolutely recommend them.

Superstellar
Netherlands
Over 1 year using the app
LoyaltyLion replied December 19, 2024

Thanks for leaving us a review. It's great to hear that the team have been proactive in helping you, and how you can improve your program. We're always happy to help with ...

November 14, 2024

Does what we need it to do so far. We had a specific request that we needed help with and Sathiya was able to assist and get done quickly.

GolfClubs4Cash
United Kingdom
Almost 2 years using the app
LoyaltyLion replied November 21, 2024

Thank you for leaving us a review. It's wonderful to hear that Sathiya was able to help you quickly and easily, we'll be sure to pass on your feedback to him. Feel free to ...

January 31, 2025

LoyaltyLion was great to work with and helped us get our pages looking great. Very pleased with the system and we've had a lot of positive reactions from our customers.

Trick Or Treat Studios
United States
About 2 months using the app
November 25, 2024

I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.

Haute Hijab
United States
Almost 6 years using the app
LoyaltyLion replied December 4, 2024

Thanks for taking the time to leave us a review. We'll be sure to pass on this great feedback to Duraan - it's great to know that our team have been able to support you. We' ...