Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

December 24, 2024

Great onboarding experience and integration with Shopify! We would love to see more customization in the future, but overall we're happy with this platform.

Apollo Scooters
United States
About 2 months using the app
LoyaltyLion replied December 31, 2024

Thanks for taking the time to leave us a review. We'll be sure to forward your feedback on to our team, regarding adding more customization to the platform in the future. If ...

November 25, 2024

Love it! Customer services is spot on. Helped me merge my loyalty points from 1 loyalty scheme to another. Always available on email if needed but easy to use.

LADYBUGLASHES
United Kingdom
About 1 month using the app
LoyaltyLion replied December 19, 2024

Thanks so much for taking the time to leaving us a review. We're so pleased to hear that you've found the program easy to use and helpful when needed. We're always happy to ...

November 20, 2024

Loyalty Lion is very user friendly and has helped increase our retention. My only complaint would we that we cannot schedule campaigns.

Stride Rite
United States
11 months using the app
LoyaltyLion replied December 4, 2024

Thanks for taking the time to leave a review. It's great to understand some of your pain points here regarding scheduling campaigns, and we'll be happy to work through this ...

October 21, 2024

Let me start by saying Freya, our onboarding manager, is absolutely incredible to work with! She always goes above and beyond to make sure you're taken care of. The program itself has great features and is easy to understand and customize. Anytime I've needed anything or had a question, I was always met with kindness, professionalism and a solution. Again, thank you Freya, along with the team at ...

Bartlett Arborist Supply
United States
6 months using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. We're so pleased to hear that you've had such a wonderful experience with Freya - we'll be sure to pass this feedback on to ...

November 12, 2024

Very happy with the support from Libby. It’s a powerful loyalty platform that is allowing us to offer our customers a greatly enhanced experience. If you use Shopify and Klaviyo, Loyalty Lion is your loyalty tool for your customers.

Morrison Shoes
Spain
3 months using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. We're so pleased to hear that Libby has been able to offer you great support during your time with us - we'll be sure to pass ...

December 12, 2024

User friendly and easy to integrate

Danetti
United Kingdom
Almost 4 years using the app
LoyaltyLion replied December 19, 2024

Thanks for leaving us a review, and we're so pleased to hear that you have found the platform easy to use and integrate. Please feel free to reach out if there is anything ...

October 29, 2024

Highly recommend the service, excellent speed performance and professional support team

Vanquish Fitness
United Kingdom
Almost 4 years using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. It's fantastic to hear that our support team have been able to help you in a timely manner - we'll be sure to pass on your ...

November 8, 2024

Great customer service! Our rep Libby and the rest of the loyalty lion team offers frequent communication and a really in depth onboarding process. They have always been great in answering questions and communicating with our web dev team while prepping for launch!

Le Monde Gourmand
United States
8 months using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. We'll be sure to forward on your feedback to Libby and the team - it's great to hear they have been a great support for you. ...

October 28, 2024

Very happy with the onboarding process with Frya and also assistance from the support team (Sathiya) post launch!

red flower
United States
3 months using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. We're so pleased that Freya & Sathiya have been helpful and supportive for you and the onboarding process was smooth. We'll ...

October 30, 2024

Freya, our onboarding manager, is a total rockstar! The program is super easy to use and customize. Plus, the support team is always there to help. Thanks, Freya!

trueCABLE
United States
3 months using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. We're really pleased to hear that you have found the program easy to use and customize to your own design. We'll be sure to ...