Loyalty, Rewards and Referrals | Reviews

Our onboarding experience was great. Ellie was very helpful in getting our questions answered and we were up and running in no time. There was a little glitch on the slider disappearing after our developer had installed the code, but your support was great to get it loaded again.

Best loyalty app we have found. 100% recommend and their customer support team is very responsive. Thank you

This app works great! Customer support is amazing and we have no issues whatsoever! Highly recommended!

日本での運用を前提にした評価です。 ● 良いところ -> 日本円にも対応していて翻訳もできる 日本円にも対応しており、翻訳機能もあります。無料から利用できる点もありがたいですし、小規模でストアを始めて、まだ利益がそれほどないけれどポイントでユーザーに還元したいと考えているマーチャントにとってはメリットがあると思います。 ● 良くないところ -> 翻訳データを引き継げない Languagesメニューでの翻訳箇所は350箇所以上あるので翻訳にはかなり根気と時間がかかります。それにも関わらず翻訳結果をエクスポートする機能がありません。 １つのショップを運営するマーチャントにとってはよいのかもしれませんが、パートナーとしては増やすたびに翻訳し直しになるので、英語圏以外で使用するのは大変に感じます。 ※ サポートにこの件を問い合わせいたところ「希望している機能は存在していないのでコピペして対応してください」という回答でした。 Languages画面で翻訳したデータをエクスポート、インポートする機能をリクエストしたいです。

Irresponsible support. Signed up for an onboarding support meeting, woke up early because of the differences in time zones and guess what? nobody came.
I wanted to pay more for the better service. but looks like you pay extra here for nothing

It was surprisingly easy to migrate from another loyalty app to Loyalty Lion. Our onboarding experience with Alejandra was a breeze. She was very attentive in making sure we were able to get what we needed from the LL. We are now testing other features LL has and are looking forward to maximizing this program's capabilities on our site!

We have just started using Loyalty Lion. The onboarding so far was very easy and Mags from Loyalty Lion has been very helpful. We are now looking forward to the first results with Loyalty Lion.

I couldnt switch off their widget from my website so i contacted the chat support. No one was in the chat. After ONE HOUR of waiting support contacted me back. They say "free plan" but if you want to switch on/off their widget you have to join advanced plan (699$/month) or plus plan (1500$/month). AMAZING!

Hannah and Ellie were so helpful in onboarding our new team. While this was not our first walkthrough, they spared no detail and went above and beyond in suggesting ways we could improve our current set-up.

Great support and on-boarding process for a top-tier loyalty program. Integrates nicely into the site with minimal effort. Totally intuitive so customers have seamlessly started using the program without much of an effort. We just started our first double-points event and the response is nice!