LoyaltyLion Rewards & Referral , 547 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify and other marketing tools. It's praised for its comprehensive features, including customizable options, a landing page builder, and a variety of rewards and discounts. The app's analytics and reporting tools are valued for tracking loyalty program success. Its ability to handle international rewards programs and currency conversion is also noted. The customer support team is commended for their responsiveness and expertise, and the onboarding process is smooth. Merchants report increased customer engagement and loyalty since using the app.
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Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.
Thank you very much for your feedback! We will pass this directly onto our product team!
Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.
Thank you for your review, we can’t wait to see your programme progress!
Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.
Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.
Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!
Thank you for your review! We will pass this onto Sathiya to directly
For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!
Thank you for your review!!
Sathiya was super helpful and informative - thank you! Appreciate the quick responses and knowledge of the platform.
This is great news! Thank you for your review - we will pass this onto Sathiya directly
Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Ellie, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.
Thank you for your review - We will pass your great feedback onto Ellie directly!
Amazing app with amazing team.
Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers
Thank you for your great review! We will pass this feedback onto Oscar and Jason directly
We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!
I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.
Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.
Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.
Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!