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Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify and other marketing tools. It's praised for its comprehensive features, including customizable options, a landing page builder, and a variety of rewards and discounts. The app's analytics and reporting tools are valued for tracking loyalty program success. Its ability to handle international rewards programs and currency conversion is also noted. The customer support team is commended for their responsiveness and expertise, and the onboarding process is smooth. Merchants report increased customer engagement and loyalty since using the app.

July 13, 2023

Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.

MaxLiving Store
United States
Over 1 year using the app
LoyaltyLion replied July 25, 2023

Thank you very much for your feedback! We will pass this directly onto our product team!

June 29, 2023

Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.

Under The Canopy
United States
About 2 years using the app
LoyaltyLion replied July 13, 2023

Thank you for your review, we can’t wait to see your programme progress!

Edited July 27, 2023

Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.

Outdoorplay
United States
About 1 year using the app
LoyaltyLion replied July 25, 2023

Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.

June 21, 2023

Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!

Black Limba
Spain
Over 3 years using the app
LoyaltyLion replied June 22, 2023

Thank you for your review! We will pass this onto Sathiya to directly

July 20, 2023

For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!

loftymanner
Netherlands
2 months using the app
LoyaltyLion replied July 25, 2023

Thank you for your review!!

June 19, 2023

Sathiya was super helpful and informative - thank you! Appreciate the quick responses and knowledge of the platform.

Sans [ceuticals]
New Zealand
Over 6 years using the app
LoyaltyLion replied June 22, 2023

This is great news! Thank you for your review - we will pass this onto Sathiya directly

June 30, 2023

Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Ellie, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.

Astrid & Miyu
United Kingdom
Over 4 years using the app
LoyaltyLion replied July 13, 2023

Thank you for your review - We will pass your great feedback onto Ellie directly!

Edited August 27, 2023

Amazing app with amazing team.
Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers

פנדה
Israel
4 months using the app
LoyaltyLion replied July 13, 2023

Thank you for your great review! We will pass this feedback onto Oscar and Jason directly

June 23, 2023

We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!

I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.

Poppy & Pout
United States
About 1 year using the app
LoyaltyLion replied June 28, 2023

Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.

June 30, 2023

Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.

Fulton Fish Market
United States
About 1 year using the app
LoyaltyLion replied July 13, 2023

Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!