Reviews (622)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

April 10, 2024

The customer service once you have the app installed and are paying them the monthly fee is non existent. I joined in October 2023 - they pulled a price of $583 per month out of the air, after having asked me what my monthly turnover and AOV was.

Now that they have joined the App Store I see that I am being over charged. Not only that but during the on boarding call I took the advice of their staff member - he forgot some crucial details and I cannot get anyone to fix it. So basically I have sent 10 emails with no response whatsoever and I have to now disable the Loyalty on my business.

If they do not respond in the next few hours I am deleting it - even though from previous reviews I have read they make this next to impossible also. So my advice is stick to Smile.io. I wish I had.

Tailored Equestrian
Ireland
6 months using the app
LoyaltyLion replied April 11, 2024

Thanks for taking the time to review our product and service. Firstly, I would like to apologise if our service hasn’t met your expectations. I’m aware that our Customer Success Director has reached out regarding your pricing concerns via email.

I wanted to address any concerns you have regarding the communication you have received from us. I wanted to highlight that our team have actively responded to your questions and concerns, and are happy to continue to do so, to help resolve any issues you may have. We look forward to continuing to help you.

April 3, 2024

Loyalty Lion has worked perfectly for us and is extremely easy to use. Their team is super responsive and accommodating. They have graciously helped us set up customizations and been very receptive to our unique needs. I wouldn't hesitate to recommend Loyalty Lion.

Wide Open
United States
7 months using the app
LoyaltyLion replied April 9, 2024

Thank you so much for taking the time to leave a review. It's great to hear that our team have been helpful and supportive for you, and have helped understand your needs and requirements. We hope your positive experience with us continues!

March 18, 2024

We've only just launched this, but the support we received was top notch and the product is intuitive and easy to use. Excited to see results!

Caddis
United States
3 months using the app
LoyaltyLion replied March 27, 2024

Thank you for your review. We love hearing you easy the platform is to set up and we’re thrilled that Jonathan has been helpful during your launch process. We look forward to seeing the impact of the program.

Edited April 3, 2024

We've only been with LL for a few months and can see a lot of interesting functionalities that are already increasing our sales. The integration with Shopify and Klaviyo is great and the customer service is superb.

Blue Banana Brand
Spain
6 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review. It’s great to hear how smooth the onboarding process with Jonathan has been and we look forward to seeing your program deliver value to you.

February 22, 2024

Very happy with Loyalty Lion! Easy to use, seamless integration, great analytics, and excellent client support.

North Spore
United States
Over 3 years using the app
LoyaltyLion replied March 13, 2024

Thanks so much for your review. We're so pleased that you've found the platform easy to use, with a smooth integration. Our teams are always on hand to help and support!

February 7, 2024

We were using LoyaltyLion for 2 years. One day out of nowhere they decided to 2x our price. No communication, just updating our billing price to twice what it was. After using them 2 years, they have had zero improvements besides finally updating their UI. No new integrations. The only new tool they added was "Flows" and its behind a paywall. I would recommend you look into other companies who dont have shady practices like raising your price out of nowhere. I highly recommend Toki (buildwithtoki.com) as an alternative.

plug
United States
Over 1 year using the app
LoyaltyLion replied February 14, 2024

Thank you for taking the time to leave us feedback. We never want to feel like you’re not receiving a good level of service. Our VP has been in touch with you to share our terms and conditions and links to relevant information - we are waiting to hear back from you on this and are keen to resolve your concerns so please do get back in touch with us directly.

November 23, 2023

We just started working with LL, the onboarding process was easy and Sammy from the onboarding team was very helpful throughout the whole thing. He gave us personalised recommendations and ensured that the setup of our program matched our needs.

Serious Tissues
United Kingdom
5 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your positive review. We love to hear how helpful Sammy has been in creating a personalised program that matches your needs - we can’t wait to see its success!

June 29, 2024

Hi, I am not using the app, how can I delete all the data in my site?

ALECRIM.lab
Brazil
8 minutes using the app
LoyaltyLion replied July 3, 2024

Hi there,

We're very happy to help you with anything you may need, - please feel free to email support@loyaltylion.com and our team will be happy to help.

March 25, 2024

We ran into a lot of issues with transitioning away from our old loyalty vendor. Jonny and the Loyalty Lion team were amazing and supportive, being patient and offering assistance the whole time. The support alone is worth the upgrade for us.

SVS
United States
4 months using the app
LoyaltyLion replied March 27, 2024

Thanks for taking the time to leave such a positive review. We’re very pleased Jonny and the team have been supportive and helpful in getting you launched! We look forward to seeing the success your program brings.

November 28, 2023

I have had a really great experience with the Loyalty Lion team. We approached Loyalty Lion in October with the aim to get live before Black Friday, which was well and truly accomplished. Jonathan and James have been really helpful and quick to answer any questions, not matter how small.

Lorenzo Veratti
United Kingdom
About 1 month using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review. We’re very happy to hear that you were able to get your program live in time for Black Friday and that Jonathan and James have been so helpful.