Reviews (614)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement, noting increased repeat purchases and improved customer lifetime value. Its customizable loyalty program and detailed analytics dashboard are particularly praised, along with seamless integration with platforms like Klaviyo and Shopify. The onboarding process is smooth, supported by helpful managers, and customer support is responsive and effective. Merchants find the app user-friendly, easing team training, and appreciate its ability to enhance loyalty strategies beyond just discounts.

June 7, 2024

Not a good review from me. Their prices for paid version was ridiculous to me but I thought I’d try the free version. I work a full time job Monday thru Friday and usually don’t start working on my website until 6 pm and they are already closed. Not good business for me if I have technical issues during the later times. They should have after hours technical support. I followed all the instructions but the loyalty program would never display on my Shopify store. After an hr of trying anything to correct it, I switched over to another loyalty program. It has less orders per month but at least I can get ahold of someone after hours through a messenger and not have to email someone and wait 6 or more hours to hear from someone. I thought the woman I emailed was a little on the rude side. I’ve been working on computers since I was 5. I’m not a dummy when it comes to following online instruction and for her to tell me they don’t have a glitch on their end kinda swerved me in a direction that I don’t want to use them now or in the future. Maybe other people can use this service but definitely wasn’t a pleasant adventure for me.

Daddy's Pet Supplies
United States
36 minutes using the app
LoyaltyLion replied June 10, 2024

Thanks for taking the time to leave us a review. We're sorry to hear that you've experienced difficulties during the set-up stage, and would love to help rectify this for you. Unfortunately, we're unable to see any contact from you regarding this, meaning we don't have contact information for you at this time. If you're able to email us on support@loyaltylion.com, we would love to help resolve this and turn around the experience you've had with us.

Edited April 3, 2024

We've only been with LL for a few months and can see a lot of interesting functionalities that are already increasing our sales. The integration with Shopify and Klaviyo is great and the customer service is superb.

Blue Banana Brand
Spain
6 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review. It’s great to hear how smooth the onboarding process with Jonathan has been and we look forward to seeing your program deliver value to you.

February 7, 2024

We were using LoyaltyLion for 2 years. One day out of nowhere they decided to 2x our price. No communication, just updating our billing price to twice what it was. After using them 2 years, they have had zero improvements besides finally updating their UI. No new integrations. The only new tool they added was "Flows" and its behind a paywall. I would recommend you look into other companies who dont have shady practices like raising your price out of nowhere. I highly recommend Toki (buildwithtoki.com) as an alternative.

plug
United States
Over 1 year using the app
LoyaltyLion replied February 14, 2024

Thank you for taking the time to leave us feedback. We never want to feel like you’re not receiving a good level of service. Our VP has been in touch with you to share our terms and conditions and links to relevant information - we are waiting to hear back from you on this and are keen to resolve your concerns so please do get back in touch with us directly.

March 25, 2024

We ran into a lot of issues with transitioning away from our old loyalty vendor. Jonny and the Loyalty Lion team were amazing and supportive, being patient and offering assistance the whole time. The support alone is worth the upgrade for us.

SVS
United States
4 months using the app
LoyaltyLion replied March 27, 2024

Thanks for taking the time to leave such a positive review. We’re very pleased Jonny and the team have been supportive and helpful in getting you launched! We look forward to seeing the success your program brings.

November 23, 2023

We just started working with LL, the onboarding process was easy and Sammy from the onboarding team was very helpful throughout the whole thing. He gave us personalised recommendations and ensured that the setup of our program matched our needs.

Serious Tissues
United Kingdom
5 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your positive review. We love to hear how helpful Sammy has been in creating a personalised program that matches your needs - we can’t wait to see its success!

November 17, 2023

Loyalty Lion is very easy to use and Hannah is a fantastic success manager. Very dedicated, always there when you need her and our review calls are helpful and very insightful.

getvoila
Germany
Almost 2 years using the app
LoyaltyLion replied November 20, 2023

Thank you for your positive feedback, we are happy to hear Hannah is offering you all the support and guidance you need!

November 28, 2023

I have had a really great experience with the Loyalty Lion team. We approached Loyalty Lion in October with the aim to get live before Black Friday, which was well and truly accomplished. Jonathan and James have been really helpful and quick to answer any questions, not matter how small.

Lorenzo Veratti
United Kingdom
About 1 month using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review. We’re very happy to hear that you were able to get your program live in time for Black Friday and that Jonathan and James have been so helpful.

November 16, 2023

Hannah has been amazing as our CSM. She listens to our needs and makes sure to give recommendations. LL tech support is fast to respond to issues and the platform is very easy to use.

KAGED
United States
Almost 3 years using the app
LoyaltyLion replied November 20, 2023

Thank you for your review, we are delighted to hear you are happy with the continuous support you receive from Hannah and that you find the platform easy to use!

February 19, 2024

We are just starting with LoyaltyLion, but our onboarding experience with Jonathan McCarthy was phenomenal. He was incredibly responsive, and he did an incredible job anticipating our needs and staying one step ahead of us at all times. So far, we are blown away by our positive experience with LoyaltyLion.

Full Focus
United States
About 1 month using the app
LoyaltyLion replied March 13, 2024

Thank you for your review. It's so great to hear that Jonathan was responsive and helped anticipate your needs ahead of your launch. We're so pleased to have you with us, and we hope your positive experiences continue.

December 18, 2023

Happy with the results so far! The support team was very helpful throughout the whole onboarding process and were quick to answer any questions we had.

Montreal Weights
Canada
3 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, our fabulous support team is always here to help!