Reviews (622)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

December 18, 2023

Happy with the results so far! The support team was very helpful throughout the whole onboarding process and were quick to answer any questions we had.

Montreal Weights
Canada
3 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, our fabulous support team is always here to help!

February 19, 2024

We are just starting with LoyaltyLion, but our onboarding experience with Jonathan McCarthy was phenomenal. He was incredibly responsive, and he did an incredible job anticipating our needs and staying one step ahead of us at all times. So far, we are blown away by our positive experience with LoyaltyLion.

Full Focus
United States
About 1 month using the app
LoyaltyLion replied March 13, 2024

Thank you for your review. It's so great to hear that Jonathan was responsive and helped anticipate your needs ahead of your launch. We're so pleased to have you with us, and we hope your positive experiences continue.

February 15, 2024

Onboarding with Jonathan has been a breeze so far, we're looking forward to launching our newly revamped program. His expertise really helped us define better rules and rewards for our customers.

Gooseberry Intimates
Hong Kong SAR
2 months using the app
LoyaltyLion replied February 19, 2024

Thanks so much for taking the time to share your positive review. It’s great to hear that Jonathan has helped revamp your program and helped redefine the rules and rewards available to your customers. We hope that you continue to enjoy using the program!

June 7, 2024

Not a good review from me. Their prices for paid version was ridiculous to me but I thought I’d try the free version. I work a full time job Monday thru Friday and usually don’t start working on my website until 6 pm and they are already closed. Not good business for me if I have technical issues during the later times. They should have after hours technical support. I followed all the instructions but the loyalty program would never display on my Shopify store. After an hr of trying anything to correct it, I switched over to another loyalty program. It has less orders per month but at least I can get ahold of someone after hours through a messenger and not have to email someone and wait 6 or more hours to hear from someone. I thought the woman I emailed was a little on the rude side. I’ve been working on computers since I was 5. I’m not a dummy when it comes to following online instruction and for her to tell me they don’t have a glitch on their end kinda swerved me in a direction that I don’t want to use them now or in the future. Maybe other people can use this service but definitely wasn’t a pleasant adventure for me.

Daddy's Pet Supplies
United States
36 minutes using the app
LoyaltyLion replied June 10, 2024

Thanks for taking the time to leave us a review. We're sorry to hear that you've experienced difficulties during the set-up stage, and would love to help rectify this for you. Unfortunately, we're unable to see any contact from you regarding this, meaning we don't have contact information for you at this time. If you're able to email us on support@loyaltylion.com, we would love to help resolve this and turn around the experience you've had with us.

December 25, 2023

I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team.
You disappointed me badly with this fee! It seems to me that you promote discrimination!

MIGSHOP.RO
Romania
About 1 month using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to provide feedback. Our Onboarding lead is keen to connect with you regarding your experience so far and has been emailing you to help, but is yet to receive a response. We do use a third party for managing translations within the app, which is why it is a separate fee. If we could do this for free, we absolutely would. We are still keen to help turn your experience around and have a number of options available to you so please do get in touch either in response to our previous emails or at support@loyaltylion.com

December 13, 2023

Great experience with LoyaltyLion, team is super reactive.

Happy Mammoth AU
Australia
Over 3 years using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, our customer success team is always on hand to help!

March 24, 2024

En suosittele. Ohjelman päivityksen jälkeen mikään ei toimi. Käyttöliittymä asiakkaalle surkea ja vaikeakäyttöinen.

Apteekkiplus.fi
Finland
Over 5 years using the app
LoyaltyLion replied March 27, 2024

Thank you for taking the time to provide feedback. Our support team has been in touch regarding the issues you’re facing and we are waiting to hear back from you. We remain on hand to helping you solve any issues you are experiencing.

July 30, 2014

I have been using Loyalty Lion, and we are loving how easy it is to install and use.

The team at Loyalty Lion are on hand to help with any questions.

Go on give it a go

Miatui
United Kingdom
About 9 years using the app
November 26, 2015

Great loyalty app! Everything works smoothly and easy to install.
Especially their price plan is based on sales volume and this is what I was looking for.
Other loyalty app is based on the number of customers and many customers just list their name even without making account. So I reached over 1000 customers without enough sales volume. For other app, I have to pay $59 with 2000 customers which can be reached quickly.
I heard they are working on to add 'reward for product reviews' function. That's most of apps doesn't support.

Zen Tea Life
Canada
Over 8 years using the app
Edited May 8, 2024

It's a really great app. My costumer really love to use it and it brings me a lot of reccurent sale. Also, I had a few adjustments to make and Duraan was a great help. Thank you so much Duraan and the LL team!

Milie Bijoux
Canada
Over 7 years using the app
LoyaltyLion replied July 21, 2020

Hi Milie Bijoux,

Thanks for your review! It is great to hear that your customers are loving the program 😊