Reviews (614)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement, noting increased repeat purchases and improved customer lifetime value. Its customizable loyalty program and detailed analytics dashboard are particularly praised, along with seamless integration with platforms like Klaviyo and Shopify. The onboarding process is smooth, supported by helpful managers, and customer support is responsive and effective. Merchants find the app user-friendly, easing team training, and appreciate its ability to enhance loyalty strategies beyond just discounts.

February 15, 2024

Onboarding with Jonathan has been a breeze so far, we're looking forward to launching our newly revamped program. His expertise really helped us define better rules and rewards for our customers.

Gooseberry Intimates
Hong Kong SAR
2 months using the app
LoyaltyLion replied February 19, 2024

Thanks so much for taking the time to share your positive review. It’s great to hear that Jonathan has helped revamp your program and helped redefine the rules and rewards available to your customers. We hope that you continue to enjoy using the program!

November 20, 2023

Excellent app, perfect customer service. Highly recommended! The only thing I miss is localization in different languages.

Fearless® Official Website
Greece
3 months using the app
LoyaltyLion replied November 22, 2023

Thank you for taking the time to share your review, our fabulous customer support team is always here to help!

November 17, 2023

Our onboarding experience was so great! Our rep, Freya Morrison, was so resposive and helped us every step of the way! Seriously couldn't have had a better experience setting up our Loyalty Program.

WANDRD Gear
United States
2 months using the app
LoyaltyLion replied November 20, 2023

Thank you for your review, we are happy to hear you had a smooth onboarding experience and that Freya has supported you setting up your program successfully!

December 25, 2023

I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team.
You disappointed me badly with this fee! It seems to me that you promote discrimination!

MIGSHOP.RO
Romania
About 1 month using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to provide feedback. Our Onboarding lead is keen to connect with you regarding your experience so far and has been emailing you to help, but is yet to receive a response. We do use a third party for managing translations within the app, which is why it is a separate fee. If we could do this for free, we absolutely would. We are still keen to help turn your experience around and have a number of options available to you so please do get in touch either in response to our previous emails or at support@loyaltylion.com

November 21, 2023

Our Onboarding Reps, Jonathan and Jason, were quick, responsive and provided great insights on how to succesfully launch our program.

RevitalTrax Deutschland
Netherlands
About 2 months using the app
LoyaltyLion replied November 22, 2023

Thank you for your feedback, we're glad to hear that you had a smooth onboarding experience and that you were happy with the support you received from Jonathan and Jason!

December 13, 2023

Great experience with LoyaltyLion, team is super reactive.

Happy Mammoth AU
Australia
Over 3 years using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, our customer success team is always on hand to help!

March 24, 2024

En suosittele. Ohjelman päivityksen jälkeen mikään ei toimi. Käyttöliittymä asiakkaalle surkea ja vaikeakäyttöinen.

Apteekkiplus.fi
Finland
Over 5 years using the app
LoyaltyLion replied March 27, 2024

Thank you for taking the time to provide feedback. Our support team has been in touch regarding the issues you’re facing and we are waiting to hear back from you. We remain on hand to helping you solve any issues you are experiencing.

July 30, 2014

I have been using Loyalty Lion, and we are loving how easy it is to install and use.

The team at Loyalty Lion are on hand to help with any questions.

Go on give it a go

Miatui
United Kingdom
About 9 years using the app
November 26, 2015

Great loyalty app! Everything works smoothly and easy to install.
Especially their price plan is based on sales volume and this is what I was looking for.
Other loyalty app is based on the number of customers and many customers just list their name even without making account. So I reached over 1000 customers without enough sales volume. For other app, I have to pay $59 with 2000 customers which can be reached quickly.
I heard they are working on to add 'reward for product reviews' function. That's most of apps doesn't support.

Zen Tea Life
Canada
Over 8 years using the app
Edited May 8, 2024

It's a really great app. My costumer really love to use it and it brings me a lot of reccurent sale. Also, I had a few adjustments to make and Duraan was a great help. Thank you so much Duraan and the LL team!

Milie Bijoux
Canada
Over 7 years using the app
LoyaltyLion replied July 21, 2020

Hi Milie Bijoux,

Thanks for your review! It is great to hear that your customers are loving the program 😊