Reviews (640)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

February 27, 2023

great support
good app

has been of great benefit to our business and activity

easy to use

MIZCHI Pretty Small Shoes
United Kingdom
Almost 5 years using the app
LoyaltyLion replied February 28, 2023

We are happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

Edited June 4, 2024

Loyalty Lion made it super easy to kickstart our loyalty program! Setting up our loyalty program was super simple, even for beginners. We've noticed a significant improvement in customer retention since we started. The customizable rewards keep our customers coming back, and the user-friendly interface makes it a breeze to manage.

TRAPO® Car Mat Malaysia
Malaysia
Almost 5 years using the app
March 27, 2024

Super easy platform to use. Customers love the programme and all staff find it super easy to use. CSMs and support are always super quick to reply and really helpful. Would highly recommend this loyalty programme.

Augustine
New Zealand
Over 4 years using the app
LoyaltyLion replied April 9, 2024

Thanks for leaving us a review. It's great to hear that your staff find the program easy to use, and customer feedback is so positive. We're also so pleased to hear that our ...

May 22, 2024

We moved from another loyalty program to Loyalty Lion and had a great experience with the migration. Our onboarding manager Sammy helped us throughout the process and that made the journey so much easier. So far the app is working well, no particular issues. I particularly enjoy their analytics dashboard that helps us understand the impact of the program on our DTC business. Having used 2 loyalty ...

Patchology
United States
Over 3 years using the app
LoyaltyLion replied May 28, 2024

Thanks so much for leaving a review. It's great to hear that Sammy has made your transition to LoyaltyLion smooth and stress-free. It's great to hear that you're enjoying our ...

Edited December 21, 2023

We have now been with Loyalty Lion for 5+ years, our Account manager Vicky is always super helpful and knowledgeable about how we can grow and improve the service.

Looking forward to what is to come this year!

Never Fully Dressed
United Kingdom
Over 4 years using the app
LoyaltyLion replied June 23, 2020

Hi Never Fully Dressed,

Thank you for the review! It is great to hear about your onboarding experience and I will be sure to forward your kind words to the Customer Success ...

September 16, 2014

Definitely a great app for customer loyalty and retention. Their customer support is great and very responsive, always returning your emails and try to do their best to resolve your issues. Although you already can find the core features which you might expect from a loyalty program, they are keen on developing new functionalities for the app. Plus this is the only loyalty app on the market which ...

Apijel
Türkiye
About 2 months using the app
April 12, 2018

It makes what it says. Super cool program to engage with my clients

Wash Comics
Spain
Over 4 years using the app
July 29, 2019

¡GREEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAT APP!

Tejemania
Mexico
Over 4 years using the app
September 27, 2019

Been using Loyalty Lion for over 4 years and its the best program. Their support is the best! Always going the extra mile!

Feuille Luxury
Canada
Over 4 years using the app
May 10, 2021

Hannah and Ellie were so helpful in onboarding our new team. While this was not our first walkthrough, they spared no detail and went above and beyond in suggesting ways we could improve our current set-up.

Sasha's Fine Foods
Singapore
Over 4 years using the app
LoyaltyLion replied May 10, 2021

Thank you so much for taking the time to leave us this lovely review, I'll make sure to pass on your kind words to Hannah, Ellie, and the LoyaltyLion team!🦁💜