Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app easy to use and appreciate its high level of customization for creating unique loyalty programs. It integrates well with platforms like Shopify and Klaviyo, and is praised for its responsive customer support. Features like the rewards landing page builder are highly valued, and the app is effective in driving repeat purchases and increasing revenue. Its reporting tools are useful for tracking program success, and it handles international rewards programs well. Merchants also commend its ability to engage customers and boost loyalty.

Edited January 2, 2023

Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later.

Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes.

After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.

United States
10 months using the app
LoyaltyLion replied January 9, 2023

Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We have looked into the issue and believe we have a resolve for this isolated incident. We hope that this incident doesn't stop you from giving us another chance. We've located your details and we're getting in touch now to solve any issues you may have.

April 13, 2023

We are a few weeks in to our launch of Loyalty Lion! The program, the platform, the setup, the onboarding queen, Libby!!!! All around it was a wonderful experience and I am excited to see the customer interaction we get with our loyalty program. 10/10 recommend

Faceplant Dreams
United States
About 1 month using the app
LoyaltyLion replied April 13, 2023

Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again!

Edited February 13, 2023

Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions:
1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year.
2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support.
Contacted support few days ago but until now no answer.
Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button.
3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible.
To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button !
Very, very disapointed ! Don't recommend this app !

7 months using the app
LoyaltyLion replied February 13, 2023

Thank you for sharing this honest feedback. We apologize as this is not the experience we'd like anyone to have.. Please know that our team is working to better this. Please be on the lookout for an email from our team so we can work to find the best resolution for you!

Edited November 14, 2023

Fantastic app and app support as always. Great to have a dedicated account manager, big thank you to Namita and the team for helping us improve the loyalty program and increasing our return on the investment.

Sweet Cures
United Kingdom
Almost 2 years using the app
LoyaltyLion replied March 3, 2023

Thank you for your great review. We’ve passed your kind words on to our team. Abi and the Support team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you!

February 14, 2023

We have only recently signed up for Loyalty Lion and so far I have been nothing but impressed with the platform, integrations and the service. Our implantation partner Jonathan has been so incredibly helpful in ensuring that we are utilizing best practices but also that the program aligns with our brand values. We spoke to a lot of loyalty programs before moving forward with LL and we are so glad that we chose them as our partner. 10/10 would recommend.

United States
25 days using the app
LoyaltyLion replied February 15, 2023

We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.

January 23, 2023

Special thanks to Jonathan McCarthy and the rest of the Loyalty Lion team for helping us with our onboarding and getting us ready to launch quickly! We had all of our questions answered and feel great about our new program! Cant wait to start rewarding our loyal customers.

United States
18 days using the app
LoyaltyLion replied January 24, 2023

We're so happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We are excited to help you being able to provide loyalty to all of your customers!

March 17, 2023

New to Loyaltylion, we are still exploring the App but so far it is a robust and user-friendly app. The integration and services are working smoothly. Also, our Onboarding manager Libby is very helpful and supportive.

Brands and Beyond
About 1 month using the app
LoyaltyLion replied March 19, 2023

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

May 18, 2023

the app was good on day one, day 2 it has disappeared from our website?? it still shows installed in the backend, but stopped showing. strange !

Picco Ricco
2 days using the app
LoyaltyLion replied May 25, 2023

Thank you for your review, please reach out directly to our support team who would be happy to resolve this for you.

March 16, 2023

Great app and setup was a breeze . We've been using Loyaltylion for 2 years now and we have seen an healthy uplift in repeat purchases

Almost 2 years using the app
LoyaltyLion replied March 16, 2023

Thanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working and helping you see that uplift in your purchase. We know these can be such trying times and we love to hear how it's helping businesses like yours! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.

March 15, 2023

New to the program but so far so good! Had a couple issues getting the rewards page set up on our theme but Jonathan McCarthy was very helpful getting all issues resolved!

Indestructible MFG
About 1 month using the app
LoyaltyLion replied March 15, 2023

Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the Loyalty that we do without great customers like you! Thanks for choosing us, we can’t wait to help you again!