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Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify and other marketing tools. It's praised for its comprehensive features, including customizable options, a landing page builder, and a variety of rewards and discounts. The app's analytics and reporting tools are valued for tracking loyalty program success. Its ability to handle international rewards programs and currency conversion is also noted. The customer support team is commended for their responsiveness and expertise, and the onboarding process is smooth. Merchants report increased customer engagement and loyalty since using the app.

March 3, 2023

all good during pricing negotations, onboarding. the whole experience until now is very good.

Will edit the post once we launch the soft.

Rotho Schweiz
16 days using the app
LoyaltyLion replied March 3, 2023

Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. If you need any assistance with any part of your launch please feel free to reach out to our support team at

February 9, 2023

Absolutely amazing quick service and love all the features, especially the trial which lets you see if you are able to make more with customers

19 days using the app
LoyaltyLion replied February 10, 2023

Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please don't hesitate to reach back out to our support team!

January 24, 2023

Perfect tooling for our loyalty program! Fits all our needs. Very helpful customer service and onboarding. We're very happy!

5 months using the app
LoyaltyLion replied January 24, 2023

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

March 21, 2023

Terrible. My account did not work for 6 months. They never helped and no refund for it. They still have not responded to me.

United States
About 5 years using the app
LoyaltyLion replied March 21, 2023

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.

I’ve shared this with the team and we will be reaching out to you shortly. Please do reach out as well if you need anything further.

January 31, 2023

Overall it is a nice platform. The only rewards program that gives you a DTC & B2B option in 1 program. The onboarding process was a little tricky as our onboarding manager was several time zones away from us.

Ascent Protein
United States
3 months using the app
LoyaltyLion replied February 1, 2023

We are so happy to hear your program is working great for both your direct customers and B2B clients.

Sorry to hear that the Onboarding was a bit tricky due to time zone differences. This is something we are actively working to improve.

If you have any other suggestions, we would love to hear them. You can contact us at Thank you again, and we look forward to continuing your Loyalty journey!

May 11, 2023

Not a great start. We have installed the app and we are stuck on the onboarding screen which we cannot switch off. There is no "x" or "close" button. Chat support exists but they are replying very slowly and unwilling to help. It has been the second day of "using" or even not using the app and we cannot do anything.

United Kingdom
5 days using the app
LoyaltyLion replied May 17, 2023

Hi TruClothing!

Thank you for your feedback, we are sorry to hear you are having a negative experience with LoyaltyLion.

The reason for seeing the onboarding screen which is stopping you from moving forward is due to exceeding the allotted order volume limit for the free plan (800 orders).

We are actively trying to engage with you on the situation and hope we hear back from your team soon so that we will be able to support/assist further

January 16, 2023

Joshua was amazing during our onboarding process, very helpful - thank you so much for the great service

United Kingdom
26 days using the app
LoyaltyLion replied January 17, 2023

It’s great to hear that you had a positive onboarding experience with getting your program set up and launched. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

September 7, 2016

I have 3 online stores and we did a lot of research to find the best loyalty program.

Here are the reasons we are very happy with Loyalty Lion
- Efficient and stable platform
- Great support team
- They are coming with new features all the time

I highly recommend this app.

United States
Over 8 years using the app
April 20, 2016

I'm loving the ease of an integrated points program!

Fig And Flower
United States
Over 7 years using the app
Edited November 16, 2016

Update: love the new custom reward types - I can literally offer anything as a reward! Super cool!!

Great app, very easy to set-up, it is so good I wanted to review it twice :)

Perfect for engaging customers, bringing them back and keeping them happy with rewards. Customers actively help you promote your products through their social networks which is great for building brand awareness and increasing sales. An essential app for anyone on the Shopify network. The support is fantastic too.

United Kingdom
Over 7 years using the app
LoyaltyLion replied March 21, 2019

Thank you for your review! We wish you all the success with LoyaltyLion! :)