LoyaltyLion Rewards & Referral , 570 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app beneficial for its customizable loyalty programs, which integrate seamlessly with Shopify and Klaviyo. They appreciate the ability to create a personalized Rewards landing page, trigger emails, and enhance customer engagement. The app is praised for boosting repeat purchases, customer lifetime value, and revenue. Its onboarding process is smooth, with a supportive team, and its customer service is highly responsive. Merchants find the reporting and analytics tools helpful for tracking program success. The app's ease of redeeming rewards, handling of international rewards programs, and currency conversion are also appreciated. The integration with Klaviyo and the ability to reward customers without always giving out monetary discounts are seen as significant advantages.
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Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!
Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!
Sathiya from Loyalty Lion did a great job us!!
Thank you for your 5* review, our amazing customer support team is always here to help, so please feel free to get in touch any time you have any further questions!
Kicked off our rewards program today and so far so good. Onboarding has been very smooth thanks to LoyaltyLion "success manager", Jonathan, and the whole Roswell Studios team.
Thank you for your 5* review, we are happy to hear you've had a smooth onboarding experience!
Libby was helpful during onboarding, and we are excited to see how the program performs. There is very detailed documentation for all stages of the set up too.
Thank you for your great feedback! We will pass this onto Libby directly..
Amazing app with amazing team.
Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers
Thank you for your great review! We will pass this feedback onto Oscar and Jason directly
Chris Burr and Jason Leader were awesome in helping us get our program up and running. They have been a pleasure to work with.
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!
Thank you for your review!!
Scam! not recommended at all, I requested to cancel the subscription, and they charged me $499 after that. I will send a complaint to Shopify about that
Thank you for taking the time to provide feedback. I believe the $499 payment deducted was due as part of a contractual payment balance, although you have requested to cancel, the previous payment was outstanding and due.
I can see that you are working directly with one of our senior leaders to resolve any outstanding issues and assist in your cancellation from our service.
the app was good on day one, day 2 it has disappeared from our website?? it still shows installed in the backend, but stopped showing. strange !
Thank you for your review, please reach out directly to our support team who would be happy to resolve this for you.
Not a great start. We have installed the app and we are stuck on the onboarding screen which we cannot switch off. There is no "x" or "close" button. Chat support exists but they are replying very slowly and unwilling to help. It has been the second day of "using" or even not using the app and we cannot do anything.
Hi TruClothing!
Thank you for your feedback, we are sorry to hear you are having a negative experience with LoyaltyLion.
The reason for seeing the onboarding screen which is stopping you from moving forward is due to exceeding the allotted order volume limit for the free plan (800 orders).
We are actively trying to engage with you on the situation and hope we hear back from your team soon so that we will be able to support/assist further