Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app easy to use and appreciate its high level of customization for creating unique loyalty programs. It integrates well with platforms like Shopify and Klaviyo, and is praised for its responsive customer support. Features like the rewards landing page builder are highly valued, and the app is effective in driving repeat purchases and increasing revenue. Its reporting tools are useful for tracking program success, and it handles international rewards programs well. Merchants also commend its ability to engage customers and boost loyalty.

May 15, 2023

Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!

The Swag AU
3 months using the app
LoyaltyLion replied May 17, 2023

Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!

February 13, 2023

Hi, Katie was very fast and helpful. We asked her if we could update our tier names and in less than a day the job was ready.
We are very happy with loyalty lion!

Sparkle Society
United States
About 1 year using the app
LoyaltyLion replied February 13, 2023

Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!

January 27, 2023

Thank you to Jonathan and the Loyalty Lion team for being so helpful during the last stages before launch. Also for taking the time for multiple calls and answering our questions so quickly. Can't wait to launch the program!

Lulu Guinness
United Kingdom
11 months using the app
LoyaltyLion replied January 30, 2023

Thanks so much for your feedback! It makes our day hearing about how much our customers love Loyalty and the great service they’ve received from our team. We have passed on your review to our team and look forward to launching your program soon!

March 9, 2023

Our experience with LoyaltyLion has been amazing from start to finish. We were comparing a bunch of providers and after speaking with LoyaltyLion it became clear that they were going to be the best by far at supporting us.

Jason Leader has not let us down, he's helped us with a million queries and has no hesitation to jump on a call whenever we need him - this is so important when implementing something substantial into a business. Thank you so much! Looking forward to our ongoing journey with LoyaltyLion :)

United Kingdom
About 1 month using the app
LoyaltyLion replied March 9, 2023

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

March 17, 2023

Great App, working with Vicky to get this live has been a great experience from start to finish, brilliant support and understanding of our business needs which are often difficult and complex, really enjoyed work with Vicky and the platform.

United States
About 2 months using the app
LoyaltyLion replied March 19, 2023

It’s great to hear that you had a positive experience with our platform. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

May 9, 2023

Chris Burr and Jason Leader were awesome in helping us get our program up and running. They have been a pleasure to work with.

TRUE linkswear
United States
8 months using the app
LoyaltyLion replied May 9, 2023

We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.

Edited January 23, 2023

This service is an awesome way to grow your customer base and a fabulous and easy way to retain your existing customers. The customizability of Loyalty Lion is why we chose them.
It is not the most self-explanatory if you intend to customize a lot.
Omar and Jonny were both very nice and great to work with. The onboarding process could have been a bit smoother, i.e. getting answers from the team sometimes took longer than expected.
However, our experience with the team was highly customized and we are really excited to see our growth using Loyalty Lion.

Health By Principle
United States
About 2 months using the app
LoyaltyLion replied January 24, 2023

Thank you so much for your detailed and thoughtful feedback. Trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at LoyaltyLion. We sincerely thank you for taking the time to share your thoughts with us and we look forward to continuing to help you provide Loyalty to all of your buyers!

February 27, 2023

great support
good app

has been of great benefit to our business and activity

easy to use

MIZCHI Pretty Small Shoes
United Kingdom
Almost 5 years using the app
LoyaltyLion replied February 28, 2023

We are happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

April 3, 2023

Great experience! Easy to integrate and use. I love the Loyalty Lion team, they are professional, responsive and so helpful. Highly recommend!

Skinny Mixes
United States
Over 2 years using the app
LoyaltyLion replied April 3, 2023

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

April 3, 2023

Just launched our program and it was surprisingly easy. Our Loyalty Lion onboarding manager Jonathan McCarthy went above and beyond and provided more help and resources than we even needed. So far so good! We'll see how well it augments our profits in a few months from now but so far it's been easy, seamless with shopify, and our customers haven't had too many CS issues. Thanks Loyalty Lion!

Mett Naturals
United States
About 1 month using the app
LoyaltyLion replied April 17, 2023

We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Jonathan receives the recognition they deserve. Thank you again, have a great day!