Overall rating Based on 270 reviews
We have been really pleased with Loyalty Lion so far, the setup was easy and they are quick to offer answers and help. Our customers have enjoyed the features, as well. Will update as we use it more!
Update, 10 months in: although we are leaving Loyalty Lion it's truly not them, it's us. We are a small team of less than 10 people and currently deep in changing our website, the back end of our organization and doing a deep dive into our informational pages and we need to focus our energies on that instead of other programs. It's a great platform that I found easy to navigate and I enjoyed being able to add in so many reward options. The team was always quick to respond and easy to work with. If you are interested in a platform with a TON of customization options and features and a responsive team, this is the one for you.
Fantastic to hear your customers are enjoying the program and that you've had a positive experience with our support team too. Thanks for the review!
Country Pursuits & Capture Boutique
In principal it seems like a great App however to get features that are truly beneficial it'll cost you upwards of $400 a month. You can add small 'plug-in' apps but they are clunky and don't work easily. And then when you uninstall the App cause its costing a fortune and doesn't deliver - they keep billing you and the only way to undo it is by email - which never gets answered.
So, do yourself a favour and just avoid this app. Unless you have a MASSIVE budget. In which case I am sure your IT guys will develop a bespoke one anyway?
Hi there, sorry to hear that you weren't happy with our pricing. We offer a number of plans to cater to all budgets. Some features, however, must remain exclusive to higher paying plans as they require technical work. I have noted your comments concerning our plugins so that we can look into adjusting these to make them more user friendly.
If you'd like to chat more about your payment problem please email us on email@example.com and we can schedule a call to sort this out.
the app is great helps with customers kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
App is not working properly and they are unable to help. The support is helpful and stay in touch but they can't solve the problem.
Baby's First Gifts
Haven't used this for long. Customers seem to like the idea of the rewards. Have had one redemption and there was a hic-up or two because we didn't understand what we were doing, but we quickly got it resolved and my customer was very happy with the end savings. We're just using the basic plan for now until we see how much the customers actually use it. But for now, we are encouraged.
I used this app to give customers incentives for shopping with me, and create repeat customers. It is very easy to use and exactly what I was looking for. Thank you <3
Awesome app! Used it for 3 years on Lightspeed and now on Shopify! Would recommend it to everyone!
Shout out to the LL team! Keep up the good work
Loyalty Lion's platform isn't perfect, but it achieves most of what we wanted to do and way more than the competitors we looked at. Their team is professional and helpful, but there is a delay from the US to the UK.
All in all I give them 5 stars for having the right balance of features and customizability. Thanks LL
This is a very in depth loyalty program with awesome features for small businesses including customer segmenting tiers, referral programs, an in depth rewards program as well as many integrations. Surely at first you will find you are paying for every little feature, but upgrading to their small business plans isn't too daunting considering the revenue it can generate when leveraged properly. Very much recommended!
Very tricky - you have to pay for everything. It seems like it would be an amazing app but then you have to pay just to add it on a page, to send an email, to update clients. What a waste of a couple hours of setting it up. So upset!
Hi there, we apologise that our pricing policy was not clear during your sign up process. Our free plan is available to ensure that all stores can benefit from a loyalty program. Our free plan allows merchants to offer rewards and their customers to earn points through our Loyalty widget and panel. You can also manually email your customers by exporting their data easily. We also offer enhancements from $5/month to allow merchants without a large budget to customise their program as they like. We're sorry we didn't meet your expectations, but we have noted your comments and will work to make our pricing structure clearer. Here is an article on our Enhancements from our Help Documents - https://help.loyaltylion.com/account-management/shopify-enhancements