Reviews (639)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty strategies.
Refine
-
By rating
The support team's work is very helpful and quick. They resolved our issue immediately. They said they would answer during the day but responded in a minute. Especially thanks to one of the support team members - Duraan
Thank you for taking the time to leave a review. It's so great to hear that our team resolved your issue quickly and Duraan was very helpful. We're always here to help if there is anything else you need!
I had the pleasure of working with Sammy during my onboarding process with LoyaltyLion, and I couldn't be happier with the experience. Sammy was incredibly helpful in guiding me through each step, ensuring I understood the process thoroughly. He answered all my questions promptly and was always available whenever I needed assistance.
So far the app looks to work great. Everything is set up and looking forward for the future.
Thank you for taking the time to leave us a review. It's fabulous to hear that Sammy made the onboarding experience easy for you and gave you lots of guidance and support. We wish you well on your loyalty journey, and are always willing and happy to support you, with anything you may need!
We love working with LoyaltyLion! Our CSM, Hannah Cook, is so helpful, knowledgeable, and easy to work with. Her kindness and thoroughness makes setting up and updating the program a breeze. The app is user friendly and looks decent out of the box without additional dev work. Integrates with all the necessary ecom partners for a robust loyalty program.
Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed working with LoyaltyLion, and that Hannah has made the experience seamless and enjoyable for you. It’s great to know that the user-friendly nature of our platform, along with its integrations, has helped you build a robust loyalty program without the need for extensive development work. Please don’t hesitate to reach out if you ever need further assistance!
Libby was super helpful with the whole process. We got the whole process completed in under 2 weeks which was super helpful to make the most of the app and loyalty scheme for our customers.
Thanks for leaving us a review. We're so pleased to hear that Libby has been able to help get you up and running with the program, so quickly. We're happy to continue to help if there is anything you may need!
Highly recommended. We just started using LoyaltyLion and the onboarding process has been smooth-sailing and everything was seamless. Sammy was especially helpful and informative with all the questions we had! Excellent service and hopeful for excellent results.
Thanks for your review. It's so great to hear that the onboarding process has been smooth, and Sammy has been very helpful during this time. We're happy to help and support if there is anything further you may need, and we wish you luck on your Loyalty journey.
We use Loyalty Lion for our Online customers and it has been great over the past 3 years! The customer support is always informative and helpful. Great application to have for our website, and our customers love getting discounts for their loyalty.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that you find our Customer Support helpful and that your customers love being rewarded for their Loyalty! We're always happy to help support you with anything you may need on your loyalty journey.
We have had a great experience with LoyaltyLion! It is easy and effective to use, and the analytics provided within the platform are very helpful. Our account rep, Anusha, is great and always goes above and beyond for our requests and questions. Highly recommend!
Thanks for taking the time to leave us a review. It's wonderful to hear that Anusha has been super helpful for you, and is always able to answer your questions. We're always happy to help if there is anything further you may need!
We moved from another loyalty program to Loyalty Lion and had a great experience with the migration. Our onboarding manager Sammy helped us throughout the process and that made the journey so much easier. So far the app is working well, no particular issues. I particularly enjoy their analytics dashboard that helps us understand the impact of the program on our DTC business. Having used 2 loyalty apps before I find Loyalty Lion to be the most robust and comprehensive out of all 3. We're finally happy with the app we use and don't need to migrate again.
Thanks so much for leaving a review. It's great to hear that Sammy has made your transition to LoyaltyLion smooth and stress-free. It's great to hear that you're enjoying our dashboards, and how they have made understanding your program's data, easier for your team. We look forward to continuing to support you on your Loyalty journey!
We've had Loyalty Lion for a couple of years now. We recently started working with a new account manager called Vicky Vitkay who has helped us understand current performance and has also gone through key recommendations to optimise. Super helpful and always happy to help. We're looking forward to optimising our accounts.
Thanks for taking the time to leave us a review. We're so pleased to hear that Vicky has been able to help you understand your performance, and add optimisations to your program. We're always happy to help and support you with anything further you may need.
This has been a real win for our business! Initial set up was easy and the team are super helpful. I highly recommend if you're looking to reward customers.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that LoyaltyLion has been a winner for your business. We're also so pleased to hear that the team have been helpful during this process. We're looking forward to continuing to help you with anything you may need!