Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

September 12, 2024

After assessing many Loyalty vendors, we signed with Loyalty Lion. Their out-of-the-box Loyalty features and native integrations made them stand out above the rest. This was coupled with their advanced reporting capabilities and dashboard native to their portal.
The sales and the customer success/onboarding teams are great. They are very accommodating and helpful.
Their Loyalty portal was very ...

Tru Alchemy
United States
4 months using the app
LoyaltyLion replied September 16, 2024

Thanks so much for leaving us a review. It's great to hear that LoyaltyLion was your first choice as your Loyalty platform. Having great features, that our customers are ...

August 14, 2024

Great review platform and excellent support to go with it! We've seen great results and insightful tips calling out areas where we could improve which is above and beyond as far as I'm concerned seeing that LL doesn't make extra revenue on them. Highly recommend.

Rudy Project North America
United States
Over 4 years using the app
LoyaltyLion replied August 29, 2024

Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you've found LoyaltyLion valuable and that the insights ...

August 21, 2024

The support team's work is very helpful and quick. They resolved our issue immediately. They said they would answer during the day but responded in a minute. Especially thanks to one of the support team members - Duraan

Vape Juice Depot
United States
Almost 3 years using the app
LoyaltyLion replied August 29, 2024

Thank you for taking the time to leave a review. It's so great to hear that our team resolved your issue quickly and Duraan was very helpful. We're always here to help if ...

August 8, 2024

I had the pleasure of working with Sammy during my onboarding process with LoyaltyLion, and I couldn't be happier with the experience. Sammy was incredibly helpful in guiding me through each step, ensuring I understood the process thoroughly. He answered all my questions promptly and was always available whenever I needed assistance.

So far the app looks to work great. Everything is set up and ...

South William Clinic
Ireland
Almost 2 years using the app
LoyaltyLion replied August 15, 2024

Thank you for taking the time to leave us a review. It's fabulous to hear that Sammy made the onboarding experience easy for you and gave you lots of guidance and support. We ...

August 13, 2024

We love working with LoyaltyLion! Our CSM, Hannah Cook, is so helpful, knowledgeable, and easy to work with. Her kindness and thoroughness makes setting up and updating the program a breeze. The app is user friendly and looks decent out of the box without additional dev work. Integrates with all the necessary ecom partners for a robust loyalty program.

Pixi Beauty
United States
Over 2 years using the app
LoyaltyLion replied August 29, 2024

Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed working with LoyaltyLion, and that Hannah has made the experience seamless and enjoyable ...

September 13, 2024

Libby was super helpful with the whole process. We got the whole process completed in under 2 weeks which was super helpful to make the most of the app and loyalty scheme for our customers.

Northern Garms
United Kingdom
24 days using the app
LoyaltyLion replied September 16, 2024

Thanks for leaving us a review. We're so pleased to hear that Libby has been able to help get you up and running with the program, so quickly. We're happy to continue to help ...

July 16, 2024

We use Loyalty Lion for our Online customers and it has been great over the past 3 years! The customer support is always informative and helpful. Great application to have for our website, and our customers love getting discounts for their loyalty.

Groove Identification Solutions
Canada
Over 5 years using the app
LoyaltyLion replied July 25, 2024

Thanks so much for taking the time to leave us a review. We're so pleased to hear that you find our Customer Support helpful and that your customers love being rewarded for ...

August 19, 2024

Highly recommended. We just started using LoyaltyLion and the onboarding process has been smooth-sailing and everything was seamless. Sammy was especially helpful and informative with all the questions we had! Excellent service and hopeful for excellent results.

moomhealth
Singapore
3 months using the app
LoyaltyLion replied August 29, 2024

Thanks for your review. It's so great to hear that the onboarding process has been smooth, and Sammy has been very helpful during this time. We're happy to help and support ...

May 22, 2024

We moved from another loyalty program to Loyalty Lion and had a great experience with the migration. Our onboarding manager Sammy helped us throughout the process and that made the journey so much easier. So far the app is working well, no particular issues. I particularly enjoy their analytics dashboard that helps us understand the impact of the program on our DTC business. Having used 2 loyalty ...

Patchology
United States
Over 3 years using the app
LoyaltyLion replied May 28, 2024

Thanks so much for leaving a review. It's great to hear that Sammy has made your transition to LoyaltyLion smooth and stress-free. It's great to hear that you're enjoying our ...

July 29, 2024

We have had a great experience with LoyaltyLion! It is easy and effective to use, and the analytics provided within the platform are very helpful. Our account rep, Anusha, is great and always goes above and beyond for our requests and questions. Highly recommend!

Feetures
United States
Over 2 years using the app
LoyaltyLion replied August 15, 2024

Thanks for taking the time to leave us a review. It's wonderful to hear that Anusha has been super helpful for you, and is always able to answer your questions. We're always ...